ECN CoverE and C Commissary News

Highlights of February 2013 Issue



Noll Assumes NEXCOM Deputy Commander Duties


• VIRGINIA BEACH — The Navy Exchange Service Command (NEXCOM) announced that Capt. Daniel J. Noll, SC, USN, has relieved Capt. Christopher S. Bower, SC, USN, as the exchange service's deputy commander, Military Services (Code OM). Bower will be attached to NEXCOM until April, but the exchange service noted that he would be away for a large amount of time to attend to his studies, necessitating another officer to assume his duties.. ...


DeCA Names Owens Director, Washington, D.C., Office


• FORT LEE —  On Feb. 1, Thomas C. Owens, former chief of the Defense Commissary Agency's (DeCA) Business Requirements Division, was named director of the agency's Washington, D.C., office.

Owens, who had been chief of Business Requirements since Oct. 7, fills the position vacated by long-time Washington office chief, Dan Sclater, who retired Jan. 3. As this issue went to press, the agency had not announced Owens' successor as chief of Business Requirements. ...


Annual Commissary Promotion Benefits Military Families


• ARLINGTON, Va. — In partnership with the Defense Commissary Agency (DeCA), military broker S&K Sales Co. made a $256,000 donation Nov. 15 to the National Military Family Association (NMFA). The check presentation and the success of the company's partnership with DeCA in the “Salute to Military Families Sale,” which took place in commissaries throughout 2012, were celebrated here during a dinner at the Ritz-Carlton, Pentagon City Hotel. The program's proceeds were generated from commissary sales of designated products to military servicemembers and their family members. ...


OPM Survey: Sense of Well-Being Improves Service


• FORT LEE — According to the Defense Commissary Agency (DeCA), the Office of Personnel Management's (OPM) 2012 Organizational Assessment Survey (OAS) demonstrated that employees who feel their workplace concerns matter to their leaders will also better serve their customers. That is the observation of the agency after more than 68 percent of its workers participated in the survey.

The OAS, conducted every two years, helps agencies evaluate their performance, focus on training and improvement, and benchmark progress with other ...


Read more IN THE NEWS ...

ALA NY LUNCHEON: NY Chapter Supports Military Children


• NEW YORK — The New York chapter of the American Logistics Association (ALA) put the holiday spirit into action in December, when it raised money toward providing college scholarships for children of personnel serving in the armed forces.

The chapter held its Dec. 6 luncheon at Valbella in Manhattan. The event included a raffle and auction to benefit the Military Commanders' Scholarship Fund (MCSF) for Military Sons & Daughters. In 2012, the New York chapter raised $75,000 for the scholarship fund, bringing the three-year total to $150,000. ...

Read more ALA NY LUNCHEON ...

Exchanges Set Focus With Strategic Plans


As the military exchange systems and the Veterans Canteen Service (VCS) prepared to meet in Dallas, Texas, for the annual Exchange Roundtable, under the common theme “Operation Come Back Home - Enjoy Your Benefit!,” the Navy Exchange Service Command (NEXCOM), the Army & Air Force Exchange Service (AAFES), and the VCS pulled back the curtain on some of the early details of their priorities and focus areas for 2013. The Coast Guard Exchange (CGX), meanwhile, told E and C News that it would soon be announcing updated guiding principles, while the Marine Corps Exchanges (MCX) indicated it would continue to align itself closely with Marine Corps Community Services (MCCS) Vision and Strategy 2025. ...


'Small, Nimble, Effective' and Thoroughly 'Ship Shape'

Charles Vaughan, Vice President, NEXCOM Ships Stores Program

From the supplier to the point of sale (POS), the ships store is perhaps one of the most unique retail environments in all of military resale.

One may not be able to “teach an old dog new tricks,” but the same is definitely not true of ships or ships stores.

From the first “canteen“ established on the USS Indiana in 1896, to the 1909 Naval Appropriations Act authorizing the first official ships stores, to today's modern “networked” stores, much continues to change.

Charles Vaughan, vice president (VP) of the Navy Exchange Service Command's (NEXCOM) Ships Stores Program, has extensive knowledge of this “small” but important program, and has been the force behind the transformation of the program into a sleek 21st century operation. In this exclusive interview with E and C News, he unwraps the new initiatives that are driving the program's success. ...

'We don't just give the ship fish, we teach them how to fish, and our goal is to extend this type of improvement throughout the Fleet, with the carriers being the first on the list.'
— Vice President, NEXCOM Ships Stores Program Charles Vaughan


Read the complete VAUGHAN INTERVIEW ...

AAFES SNACKS/NON-DSD: Growing The Basket, Building Patron Savings


Coming off a strong rebound in 2012, in which the non-direct store delivery (DSD) snacks area recouped sales ground lost in 2011, Army & Air Force Exchange Service (AAFES) Snacks Category Buyer Melissa Kitchen is optimistic about building on this momentum in Exchange stores during the new fiscal year.

While snacks sales comparisons took a hit from contingency drawdowns, in particular in Mobile Field Exchange (MFE) sales downrange, Kitchen said, “I am very confident with the direction that we are going.”

And with good reason; since she took over the category, it has clawed its way back from sales that were 14 percent down, to activity that was down only 2 percent. The category is slated for 2-percent growth in 2013, even in the face of a continuing drawdown in Southwest Asia and troop movements from Europe. ...


• Fiscal Year 2012 YTD Totals
• CGX Sales — Three-Month Trend, September through November 2012
• DeCA Transactions — November 2012 vs. November 2011
• AAFES Main Store Direct Sales By Region — YTD November Fiscal 2012
• DeCA Sales By Area — November 2012 vs. November 2011

Click Here for “RESALE SNAPSHOT” Totals