EBM EBM
ECN CoverE and C Commissary News





Highlights of April 2012 Issue


IN THE NEWS:

 

Subcommittee Chair Voices Support for Military Quality of Life, Force Strength

 

• NORFOLK —During an address to participants at The American Logistics Association (ALA) Exchange Roundtable here on March 9, Rep. Joe Wilson (R-S.C.), chairman of the Military Personnel Subcommittee of the House Armed Services Committee (HASC), urged an audience comprising largely military resale industry supplier leadership and a cadre of senior exchange merchandising and operations executives, to come together with the resale community and other military-friendly communities in a strong effort to help alert policymakers about the urgent need to protect and sustain servicemember resale benefits. ...

 

Mabus Introduces Wellness Initiative

 

• NORFOLK — Last month, Secretary of the Navy Ray Mabus announced a far-reaching new program known as the 21st Century Sailor and Marine initiative, which is designed to support active-duty health and readiness in the two services within his department. The programs range from measures to encourage tobacco cessation, and “Fuel to Fight,” which provides a greater variety of healthful food options for servicemembers, to a “career intermission program.” ...

 

Pentagon Chiefs Reaffirm Value of Resale Benefits

 

• WASHINGTON — Pentagon officials reaffirmed the importance of the military resale benefit during a March 6 House Armed Services Committee (HASC) Military Personnel Subcommittee hearing. Among the witnesses testifying was Lt. Gen. Darrell D. Jones, deputy chief of staff, Manpower and Personnel, U.S. Air Force, who told the panel “it is important to recognize the contributions of non-pay programs enhancing the quality of life for our Airmen and their families.” ...

 

DeCA ACSI Score Surges to Highest Ever

 

• FORT LEE — Patrons continue to give the Defense Commissary Agency (DeCA) high marks for its customer service, according to the latest results of the 2012 American Customer Satisfaction Index (ACSI), which reported that DeCA stores bested the supermarket industry average by five points.

DeCA's score of 81 — the agency's highest score ever — marked the 10th straight year that its score either matched or exceeded the supermarket industry average. ...

 

AAFES Scores All-Time Highs on ACSI and CSI

 

• DALLAS — According to two major surveys (American Customer Satisfaction Index (ACSI) and Customer Service Index (CSI)) — that rate the value of support provided by major retailers including military resale organizations, the Army & Air Force Exchange Service (AAFES) is doing a commendable job in addressing customer service and pricing, producing its highest scores to date on these metrics. ...

 

DeCA's Financial Accountability Rated Excellent by Independent Auditor

 

• FORT LEE — For the 10th straight year, the Defense Commissary Agency's (DeCA) financial balance sheet received the highest possible ruling, earning a clean audit or an “unqualified” opinion.

The agency joins the Defense Contract Audit Agency (DCAA), the Defense Finance and Accounting Service (DFAS) and the Military Retirement Fund as the four Department of Defense (DoD) organizations turning in top-notch statements of assurance for the past decade. ...

 

Read the complete In The News ...

NIB — Military Resale Program Interview: Thomas Milks

Assistant Vice President of Channel Management and Resale for the National Industries for the Blind

 

New Career, New Purpose —

Thomas Milks took more than two decades of experience as a Defense Commissary Agency (DeCA) executive to National Industries for the Blind (NIB) and the AbilityOne Program. However, he did not venture too far from goals he successfully pursued throughout his career in the federal government. Today, Milks works with commissaries and exchanges through NIB's multi-million-dollar Military Resale program. In this exclusive interview with EandC News, Milks discusses how continuing to work with commissaries and exchanges in his current role as assistant vice president of Channel Management and Resale for NIB is helping to employ people who are blind/vision impaired, accomplishing this goal through the AbilityOne Program. ...

Read the complete Thomas Milks Interview ...

DeCA Interview: Joseph H. Jeu

Defense Commissary Agency Director and Chief Executive Officer

 

Toward a New DeCA Model: 'The Commissary Benefit 2020' —

Since becoming director and chief executive officer (CEO) of the Defense Commissary Agency (DeCA) on Jan. 3, 2011, Joseph H. Jeu has taken the reigns of the nearly $6 billion agency and steered it through arguably the largest reorganization in DeCA's history. The agency has emerged leaner, more efficient than ever, and ready to embrace the challenges of the future with exciting new programs and technology.

In this exclusive interview with E and C News, which took place in early March, Jeu reflects on the past year at DeCA's helm, and talks about exciting new DeCA initiatives that have begun to reshape the commissary model for the next decade. ...

Read the complete Joseph H. Jeu Interview ...

AAFES BEER: Wider Choices

 

The beer category continues to be a strong one for the Army & Air Force Exchange Service (AAFES). Although the exchange service's overall dollar sales and unit sales for its five beer subcategories decreased slightly during calendar year 2011, several new products — including high-end items — made their debut on store shelves during 2011, or will soon be introduced to pique interest, especially during the always busy summer beverage period.

Category activity was significantly impacted by deployments, and several store closures. A 17.4-percent rise in sales of craft beers, however, did mitigate some of the influence of these factors. David “Kye” Corn, senior beverage buyer responsible for beer in the exchange service's Sales Directorate (SD), reported that cumulative sales of the five subcategories — premium light, imports, premium regular, craft and “all other” — were $204.65 million during calendar year 2011, a 1.5-percent dip from the $207.84 million tallied during prior year. ...

Read more AAFES BEER ...

TACTICAL EYEWEAR: Eye Protection's Enduring Message:

 

Col. David Hilber, USA, Doctor of Optometry, Occupational and Environmental Medicine Portfolio Executive Officer, U.S. Army Public Health Command

 

Col. David Hilber: “The primary message that we want to convey is the importance of highlighting military combat eye protection and the APEL (Authorized Protective Eyewear List) as the only approved safety eyewear for deployment and training purposes. In the Post and Base exchanges (PX and BX), and other places where it's being sold, it's important to keep them separate from the other products. At Aberdeen PG, Md., they are set on their own stand, they have the APEL poster listed. That's great stuff, and that needs to be reinforced and continued.

It's also important — and I don't know to what extent it is being done — to provide a full selection of the eyewear. If the user is issued one item in RFI (Rapid Fielding Initiative), and for whatever reason, he doesn't like it, he should be able to purchase his own eyewear at the PX, BX, Marine Corps Exchange (MCX) or Navy Exchange (MCX).” ...

Read more TACTICAL EYEWEAR ...

Snapshot
• RESALE SNAPSHOT — JANUARY 2012
• Fiscal 2011 Year-End Totals
• DeCA Average Transactions — January 2012 vs. January 2011
• DeCA Sales by Area — January 2012 with Percent Change vs. January 2011
• Exchange Sales 10-Year Period Fiscal 2002 — Fiscal 2011


Click Here for “RESALE SNAPSHOT” Totals