Highlights of April 2012 Issue
Subcommittee Chair Voices Support for Military Quality of Life, Force Strength
NORFOLK —During an address to participants at The American Logistics Association (ALA) Exchange Roundtable here on March 9, Rep. Joe Wilson (R-S.C.), chairman of the Military Personnel Subcommittee of the House Armed Services Committee (HASC), urged an audience comprising largely military resale industry supplier leadership and a cadre of senior exchange merchandising and operations executives, to come together with the resale community and other military-friendly communities in a strong effort to help alert policymakers about the urgent need to protect and sustain servicemember resale benefits. ...
Mabus Introduces Wellness Initiative
NORFOLK — Last month, Secretary of the Navy Ray Mabus announced a far-reaching new program known as the 21st Century Sailor and Marine initiative, which is designed to support active-duty health and readiness in the two services within his department. The programs range from measures to encourage tobacco cessation, and “Fuel to Fight,” which provides a greater variety of healthful food options for servicemembers, to a “career intermission program.” ...
Pentagon Chiefs Reaffirm Value of Resale Benefits
WASHINGTON — Pentagon officials reaffirmed the importance of the military
resale benefit during a March 6 House Armed Services
Committee (HASC) Military Personnel Subcommittee hearing. Among the witnesses testifying was Lt. Gen. Darrell D.
Jones, deputy chief of staff, Manpower and Personnel, U.S. Air
Force, who told the panel “it is important to recognize the contributions
of non-pay programs enhancing the quality of life for our
Airmen and their families.” ...
DeCA ACSI Score Surges to Highest Ever
FORT LEE — Patrons continue to give the Defense Commissary Agency (DeCA) high
marks for its customer service, according to the latest results of the 2012
American Customer Satisfaction Index (ACSI), which reported that DeCA
stores bested the supermarket industry average by five points.
DeCA's score of 81 — the agency's highest score ever — marked the 10th straight
year that its score either matched or exceeded the supermarket industry average. ...
AAFES Scores All-Time Highs on ACSI and CSI
DALLAS — According to two major surveys (American Customer Satisfaction
Index (ACSI) and Customer Service
Index (CSI)) — that rate the value
of support provided by major retailers including
military resale organizations, the Army & Air Force
Exchange Service (AAFES) is doing a commendable
job in addressing customer service and pricing,
producing its highest scores to date on these metrics. ...
DeCA's Financial Accountability Rated Excellent by Independent Auditor
FORT LEE — For the 10th straight year, the Defense Commissary
Agency's (DeCA) financial balance sheet
received the highest possible ruling, earning a clean
audit or an “unqualified” opinion.
The agency joins the Defense Contract Audit
Agency (DCAA), the Defense Finance and Accounting
Service (DFAS) and the Military Retirement
Fund as the four Department of Defense (DoD) organizations turning in top-notch statements of
assurance for the past decade. ...
Read the complete In The News ...
Assistant Vice President of Channel Management and Resale for the National Industries for the Blind
New Career, New Purpose —
Thomas Milks took more than two decades of experience as a
Defense Commissary Agency (DeCA) executive to National Industries
for the Blind (NIB) and the AbilityOne Program. However, he
did not venture too far from goals he successfully pursued throughout
his career in the federal government. Today, Milks works with commissaries
and exchanges through NIB's multi-million-dollar Military
Resale program. In this exclusive interview with EandC News, Milks discusses how
continuing to work with commissaries and exchanges in his current
role as assistant vice president of Channel Management and Resale
for NIB is helping to employ people who are blind/vision impaired,
accomplishing this goal through the AbilityOne Program. ...
Read the complete Thomas Milks Interview ...
Defense Commissary Agency Director and Chief Executive Officer
Toward a New DeCA Model: 'The Commissary Benefit 2020' —
Since becoming director and chief executive officer (CEO) of the Defense
Commissary Agency (DeCA) on Jan. 3, 2011, Joseph H. Jeu has taken the reigns of the nearly $6 billion agency and steered it through
arguably the largest reorganization in DeCA's history. The agency has
emerged leaner, more efficient than ever, and ready to embrace the challenges
of the future with exciting new programs and technology.
In this exclusive interview with E and C News, which took place in
early March, Jeu reflects on the past year at DeCA's helm, and talks about
exciting new DeCA initiatives that have begun to reshape the commissary
model for the next decade. ...
Read the complete Joseph H. Jeu Interview ...
The beer category continues to be a strong one for
the Army & Air Force Exchange Service (AAFES).
Although the exchange service's overall dollar
sales and unit sales for its five beer subcategories
decreased slightly during calendar year 2011, several
new products — including high-end items — made
their debut on store shelves during 2011, or will soon
be introduced to pique interest, especially during the
always busy summer beverage period.
Category activity was significantly impacted by
deployments, and several store closures. A 17.4-percent
rise in sales of craft beers, however, did mitigate some
of the influence of these factors. David “Kye” Corn,
senior beverage buyer responsible for beer in the exchange
service's Sales Directorate (SD), reported that
cumulative sales of the five subcategories — premium
light, imports, premium regular, craft and “all other”
— were $204.65 million during calendar year 2011,
a 1.5-percent dip from the $207.84 million tallied
during prior year. ...
Read more AAFES BEER ...
Col. David Hilber, USA, Doctor of Optometry, Occupational and Environmental Medicine Portfolio Executive Officer, U.S. Army Public Health Command
Col. David Hilber: “The primary message that we want to
convey is the importance of highlighting military combat eye protection and the APEL (Authorized Protective Eyewear List) as the only approved
safety eyewear for deployment and training
purposes. In the Post and Base exchanges (PX and
BX), and other places where it's being sold, it's important
to keep them separate from the other products.
At Aberdeen PG, Md., they are set on their own
stand, they have the APEL poster listed. That's great
stuff, and that needs to be reinforced and continued.
It's also important — and I don't know to what
extent it is being done — to provide a full selection
of the eyewear. If the user is issued one item in RFI (Rapid Fielding Initiative),
and for whatever reason, he doesn't like it, he should
be able to purchase his own eyewear at the PX, BX,
Marine Corps Exchange (MCX) or Navy Exchange
Read more TACTICAL EYEWEAR ...
RESALE SNAPSHOT — JANUARY 2012
Fiscal 2011 Year-End Totals
DeCA Average Transactions — January 2012 vs. January 2011
DeCA Sales by Area — January 2012 with Percent Change vs. January 2011
Exchange Sales 10-Year Period Fiscal 2002 — Fiscal 2011
ALSO IN THIS ISSUE:
- FY 2011 DeCA SALES BY CATEGORY vs. CIVILIAN SUPERMARKETS
- FY 2011 DeCA MILLION DOLLAR VENDORS
- DeCA FISCAL 2011 VENDOR PAYMENTS
- DeCA PROFILE — U.S. Air Force Academy, Colo., Commissary
- DeCA STORE PROFILE — Fort Knox, Ky., Commissary
- DeCA PRODUCE —
- Strong Sales in Safe Produce Havens
- DeCA Stores Recognzied for Superior Merchandising
- DeCA SUMMER BEVERAGES —
- Quenching Thirsts, Sales
- Numerous Choices Await Thirsty Patrons
- MCX Summer Beverages — New Planograms, Emerging Trends Boost Beverage Sales
- NECOM PROFILE — NAS Whidbey Island, Wash.
- DeCA HALLOWEEN CANDY PROMOTIONS — 'Frightfully' Delicious Returns Expected
- AAFES CANDY — Continued Sweet Returns
- NEXCOM HALLOWEEN PROMOTIONS — Adding 'Swing' to the Halloween Candy Assortment
- NEXCOM CANDY PROFILE — Pearl Harbor NEX, JB Pearl Harbor-Hickam, Hawaii
- TACTICAL/PEO SOLDIER — Program Executive Office (PEO) Soldier Command Sgt. Major Bernard McPherson, USA
- MCX TACTICAL — MCB Camp Lejeune, N.C., Department Profile