Navy Region Mid-Atlantic Gets Sailors Back
Into Ashore Galleys — Giving Customers Consistency
Ashore galleys are competing better with the many mealtime options available inside and outside the gate after taking steps to build a reliable, consistent identity with sailors.
Navy Region Mid-Atlantic realized that its galleys needed to clearly represent what customers should expect on every visit and set out to standardize the menu, add variety and introduce convenient operating hours. “Our biggest challenge was to find ways to get our sailors back into our facilities,” said Bill Dorris, regional galley program manager for Navy Region Mid-Atlantic.
Standard menus have several advantages, Dorris explained: it assures having a consistent level of product quality and variety for sailors; achieves cost savings; and increases throughput, or utilization, the number of customers able to be served.
Featuring a wider variety of food choices beyond mainline entrées also contributes to building the Mid-Atlantic region galleys' identity with customers. Up to four entrées can be featured, and of those, two are required to be healthy choices approved by Naval Supply Systems Command (NAVSUP). Then, there is Speed Line service, 10 a.m. to 2 p.m., which features sandwiches, hamburgers, pizza, etc., as well as some healthy choices.
Every years, Government Food Service runs an updated list of manufacturers and processors working with the three prime vendor programs available to federal foodservice customers