MCHMilitary Club & Hospitality

Highlights of the FEBRUARY 2013 Issue




Crossroads Inn — Food and Hospitality Excellence, 12 Years Running


Almaz Dawson, general manager, Crossroads Inn at MCB Quantico, Va., provides a concise explanation for why her temporary lodging facility (TLF) has won the Marine Corps Food and Hospitality Excellence Award for 12 straight years: a complete commitment to customer service.

“Our goal is 'Total Customer Satisfaction,'” she explained. “We provide our guests with clean, well-maintained and affordable accommodations, and create a lodging experience above and beyond their expectations.”

The 144-room, 71,000-square-foot Crossroads Inn is one of 14 Inns of the Corps TLFs located on Marine Corps installations worldwide. It opened on May 1, 1997, and those service members with military ID cards, family members sponsored by military ID card holders, and Department of Defense (DoD) civilian ID card holders traveling on official orders are eligible to stay at the TLF. ...


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AIR FORCE LODGING: Eifel Arms Inn — A Total Team Effort


Michael McGuire, Eifel Arms Inn (EAI) general manager, is not taking credit for his lodging facility being named best in the Air Force.

Instead, he points to his hardworking employees as the reason why his lodging facility at Spangdahlem AB, Germany, won the 2012 Air Force Innkeeper Award in the Small Category (less than 285 rooms).

“Teamwork,” McGuire simply stated. “The staff is truly outstanding and is empowered to take care of the guests, and they do this with a smile and an infectious attitude that our guests just love. We get a lot of repeat guests and they just rave about the staff, particularly about the friendliness and responsiveness of the staff.” ...


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LODGING PROFILE: Inn on Davis-Monthan Always Innkeeper Ready


The Inn on Davis-Monthan, located at Davis-Monthan AFB, Ariz., lived up to its motto in claiming Air Force Lodging's top prize for a second straight year.

“Always Innkeeper Ready” (AIR) is the guiding principle that Daniel Baker, 355th Force Support Squadron lodging manager, and his staff follow each day to take care of service members and their families who stay at the facility. As a result of the hard work, dedication and commitment that the staff demonstrates day in and day out, the Inn on Davis-Monthan claimed the Innkeeper Award in the Large Category in 2012 for the second straight year and third time overall.

Representing the Air Combat Command (ACC), the Inn on Davis-Monthan features a total of 295 rooms, which include temporary lodging facilities (TLFs), visiting quarters (VQs) and visiting airmen's quarters (VAQs). It also won the Innkeeper Award in 2004.

“Not only do we follow the rules every day and every time, but we also have fun while doing it,” said Baker on the secret of his facility's success. “We are a family, helping each other out whenever needed. Our mission is to take care of our troops and their families while maintaining our motto, Always Innkeeper Ready!” ...