The new Buccaneer Bowl at Camp Casey in Korea is a state-of-the-art recreation facility that has become an immediate and roaring success.
“Initially the revenue went through the roof as the community rushed to see what we had created,” said Gerald “Fish” Keener, manager of the facility. “We realized record-setting sales the first few weeks of opening. All departments were doubling what they had done previously. I knew that the initial surge would not continue forever and that we had a limited time to capture the new market that were coming in to see what we had to offer.”
To keep interest in the new facility high, Keener focused on customer service. “It was priority one with an eye on high-quality food being prepared and served to the customer in a quick and professional manner,” he explained. “Newly developed programs like Walk the Plank Bowling and Walk the Plank Poker — along with the process of informing our customers about the services we had to offer, such as meeting room availability, birthday parties, fun family programs — were displayed day one as we wanted to turn the short-term buzz to long-term repeat business.”
The facility has increased its customer base by about 30 percent, according to Keener. “The main increase has been in family patronage, such as birthday parties and Family Readiness Group (FRG) use.” ...Read more CAMP CASEY SAYS "AHOY" TO NEW BOWLING FACILITY ...
In March 2012, an overloaded extension cord caused a fire in a storage room that spread to the ceilings of connecting hallways at the Non-Commissioned Officer (NCO) Club at Fort Jackson in South Carolina. Firefighters were able to suppress the fire in minutes, but not before smoke and water caused $6 million in damages to furnishings and the building's electrical and sewage systems.
Although a fire is never something that you ever want to happen, “It was a blessing in disguise,” said Post Command Sgt. Major Kevin Benson at the re-opening ceremony for the facility. “We had to do some updates. We had … decorations here from the 1970s, and were due for an overhaul. And they came out fantastic.”
The 36,000-square-foot club opened its doors in 1977 with a European Bavarian Design. The renovation allowed for a new design and much needed upgrades in other areas. ...Read more AFTER THE FIRE: FORT JACKSON REOPENS RENOVATED NCO CLUB ...
As a winner of the Air Force Innkeeper Awards for 2010 and 2011, recent renovations at the Laughlin Manor at Laughlin AFB, Texas, have helped the base continue to provide the type of quality facilities and accommodations Air Force service members and their families have come to expect. The Laughlin Manor, which includes 95 Visiting Quarters (VQs), as well as 17 Temporary Lodging Facilities (TLFs) that house up to six family members, upgraded facilities with new carpeting and furnishings in all the common A HOME Away From HOME Upgrades Completed at Award-Winning Laughlin Manor areas (hallways, lobby, etc.). In addition, a new conference room is available that can accommodate 20-25 visitors comfortably.
“The conference room is one of the extra things we have to offer here at the Laughlin Manor,” said Lodging Manager Gary DeRouen. “We also have six business suites that are considered as Distinguished Visitor (DV) Quarters; however, if not utilized or reserved, they are available for any guest.”
The Laughlin Manor has 26 employees, including the lodging manager, guest services manager, quality assurance evaluator, custodial supervisor, custodial work leader and head of maintenance. The remaining employees consist of Guest Services representatives, laborers and laundry and custodial workers. ...Read more A HOME AWAY FROM HOME: UPGRADES COMPLETED AT AWARD-WINNING LAUGHLIN MANOR ...