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FOOD SERVICE

S ecret CUSTOMER RELATIONSHIPS ARE

WIESBADEN’S KEY TO SUCCESS
ngredient
I

ew facilities available at the U.S. Army Garrison Wies- WIESBADEN
baden in Germany are as meaningful to the sense of com- ENTERTAINMENT
Fmunity uniting its military population as the Wiesbaden CENTER
Entertainment Center’s food, fun and social conveniences.
The center welcomes people from morning until night. At a Glance Katrina Penning-
Java Café gets the day going with Starbucks coffee and a ton, left, and Chris
menu that ranges from pastries to full, hot breakfasts. Strike JAVA CAFÉ (Starbucks coffee, pastry and full, hot breakfast) Huff talk over some
Zone satisfies hunger the rest of the day with lunch and dinner Fresh breakfast served: paperwork during
Monday to Friday 7 a.m. - 11 a.m.
menus for individual soldiers or the entire family. Saturday 8 a.m. - 11 a.m. operations at the
At night, Wiesbaden Entertainment Center becomes a Sunday 8 a.m. - 1 p.m. Strike Zone in the
Wiesbaden Enter-
recreation destination with the Lanes, a 16-lane bowling al- Overall hours: Monday, Tuesday, Wednesday and Thursday tainment Center.
ley, and the Lounge, featuring live concerts, theme parties, 7 a.m. - 9 p.m.; Friday 7 a.m. - 11 p.m.; Saturday 8 a.m. -
tournaments and televised sporting events. 11 p.m. and Sunday 8 a.m. - 9 p.m.
In addition, the facility’s conference rooms host meet-
ings, events and celebrations of all sizes. At minimum, coffee STRIKE ZONE (Lunch and dinner)
and water service are included in the room rate, while buffet Monday, Tuesday, Wednesday and Thursday, 11 a.m. - 9 p.m.
specials can be arranged for larger functions. Friday and Saturday 11 a.m. - 1 p.m.
Sunday 1 p.m. - 9 p.m.
All photos by Karl Weisel. THE LANES (A 16-lane bowling alley and pro shop. Cosmic bowling, blacklights,
music and glow-in-the-dark lanes, pins and balls. Video projection screens to
watch sporting events while bowling.)
Monday, Tuesday, Wednesday and Thursday 11 a.m. - 11 p.m.
Friday and Saturday 11 a.m. - 12 a.m.
Sunday 11 a.m. - 11 p.m.
THE LOUNGE (Live concerts, theme parties, tournaments and screenings of sport-
ing events. Open to patrons 18 years old and older.)
Monday, Tuesday, Wednesday, Thursday 4 p.m. - 11 p.m.
Friday and Saturday 4 p.m. - 2 a.m.
Sunday 4 p.m. - 11 p.m.

Mike Roberts, right, serves CONFERENCE ROOMS (For meetings, events or celebrations. Seating up to 120
customers at the Wiesbaden people with expansion capability. Projectors, screens, easels, coffee, and water
Entertainment Center Lounge. service and set-up are included as part of the room rate for both half- and full-day
options. For larger events, buffet specials can also be arranged.)

A new acquisition is making it easier for the Wiesbaden Entertainment Center staff makes sure customers receive well-
Entertainment Center to offer its services at remote locations prepared food and beverages, as well as a welcoming smile.
in the garrison community. “We just got a brand new Imbiss “In the short time that I’ve been here, we’ve built really
trailer that we’re going to roll out, which will make it so much good relationships with the people I work with and serve,”
easier for us to support events,” said Chris Huff, Wiesbaden Huff said.
Entertainment Center’s food and beverage manager. “And Huff, an Army veteran who also has experience working in
we’ll be able to do so much more than we have in the past.” the civilian food service industry, credits the staff for creating
The trailer is a movable kiosk store that is used as a fast- an environment that welcomes the Wiesbaden Army Garrison
food stand to serve meals made inside the unit. community and makes the center successful.
“They [the food and beverage staff] do an excellent job.
CUSTOMERS FIRST They’re extremely flexible,” Huff said. “It’s an honor to give
Whether coming to the center for morning breakfast, a back. On the civilian side, it’s all about profit; but here, our
community event, the annual German-American Friendship guests have a meaning.”
Fest or late-night entertainment in the lounge, the Wiesbaden Enthusiasm for the service members and a passion for the

18 MILITARY CLUB & HOSPITALITY | JUNE 2017