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TOP PRIORITY

Bowl Expo Rolling into Nashville

he Bowling Proprietors’ Association MILITARY PRESENCE
Tof America (BPAA) will be hosting The military is returning to the show.
the International Bowl Expo (IBE) at the “We have come up with a Military Man-
Gaylord Opryland Resort in Nashville, agers Training Session, which will be
Tenn., from June 18 to 22. taking place on the 18th of June,” said
The Expo features a wide variety of Randy La Fave, Army bowling and bingo
exhibits for products and services, as program manager. “BowlExpo starts on
well as a set agenda of interactive semi- that day, but there is really nothing for
nars and “how-to” workshops aimed to our military managers on that day. We
assist bowling center proprietors with took that day and came up with an agenda show training is being offered at the
leveraging the best tools and strategies to for military managers.” Smirna Bowling Center. “Prior to Bowl
strengthen their businesses. Each of the La Fave worked with Dustin Schmidt, Expo, we are doing two coaching classes:
sessions in the program serves to educate manager of Air Force bowling programs The United States Bowling Congress
the audience on the newest strategies, to create the agenda. “We came up with (USBC) bronze-level coaching and silver-
technologies and marketing ideas to ef- a day’s training, working in partnership level coaching. We are also hosting a
fectively maximize profits and continue with the BPAA,” he said. “On that Sun- session on the International Bowling
to expand the success of the bowling day, we have military-managers-only Pro Shop and Instructional Association
industry as a whole around the nation. training and breakout sessions. We are go- (IPSIA). It is a hands-on training. It is
ing to be doing sessions the pro shop, science of drilling balls,
on customer service, food etc. Those sessions are going to be held
and beverage trends with from June 15 to 17.”
an industry panel that the
BPAA is pulling together KEYNOTE SPEAKER
for us. We are going to be This year’s keynote speaker is bas-
doing a session on party ketball superstar Shaquille O’Neal. In
planning and a session addition to being an early investor in
called “Bowling 2.0 companies such as Google, Shaq was
Youth ‘USA Bowling ranked among “The 100 Most Creative
Learn the Sport.’” People in Business” by Fast Company
In addition to the magazine. He will be explaining to at-
breakouts taking place tendees “What it Takes to be a Cham-
Bowl Expo offers attendees the the chance during the show, pre- pion.”
to see the latest products up close.

AHLEI Adds Breakfast Attendant Training

he American Hotel & Lodging breakfast and anticipating guest needs.
TEducational Institute (AHLEI) The training also includes discussion of
has added training and certification for major food allergies, foodborne illness
breakfast attendants to its START for and sanitation regulations. By completing
Individual Positions series, which pro- the training and passing the certification
vides flexible training and certification exam with a score of 70 percent or higher,
modules in multiple formats to meet the trainees can earn the certified breakfast
needs of schools, workforce agencies attendant designation.
and properties. START for Individual Positions and
In the past few years, the role of quickSTART for Individual Positions
breakfast attendant has become much provide resources for training new or
more prevalent at lodging operations. prospective employees in general hospi-
In fact, according to the 2016 Lodg- tality knowledge, soft skills and position-
ing Survey, 62 percent of properties specific knowledge, combined with the
surveyed offer complimentary break- opportunity to earn professional certi-
fast service, including 80 percent of fication. In addition to the breakfast at- tion exam. The main difference between
upper-midscale properties, 96 percent tendant module, training and certification the START and quickSTART programs
of midscale properties, and 81 percent is available for the following positions: is that, for START, job breakdowns are
of economy properties. front desk representative, guestroom at- taught in a classroom setting, while for
Position-specific knowledge for tendant, restaurant server, kitchen cook quickSTART, those tasks are taught on
breakfast attendants includes display- and maintenance employee. the job and validated by a supervisor or
ing breakfast items, properly handling All of the START programs are avail- trainer. The breakfast attendant program
food from receiving to service, setting able in print and online versions, with an is available in English.
up side stations, professionally and ap- instructor’s guide and participant study For more information, visit www.
propriately interacting with guests during guide, as well as access to the certifica- ahlei.org/start.

6 MILITARY CLUB & HOSPITALITY | JUNE 2017