Page 4 - mch0217_BuyersGuide
P. 4
TOP PRIORITY
IMCOM Transforms Regions into New Directorates
The Army Installation Management the right place and for the right custom- The IMCOM directorates will be
Command (IMCOM) recently an- ers,” said Lt. Gen. Kenneth Dahl, USA, more efficient and improve mission
nounced that as of Oct. 1, 2016, it has IMCOM commanding general. command through unity of purpose, a
transformed its regions within the conti- smaller number of garrisons to manage
nental United States into three function- This co-location will result in im- and similar demographics of communi-
ally aligned and co-located Installation proved integration to facilitate shared ties. The directorates will solve functional
Management Command Directorates: priorities across the Army commands challenges for garrison commanders, co-
• IMCOM-Sustainment with Army Ma- each IMCOM directorate supports, fo- ordinate IMCOM headquarters support
cusing resources on the most critical and drive/assess garrison execution of
teriel Command at Redstone Arsenal, projects. Tough prioritizing decisions are service delivery.
Ala.; being placed in the hands of the com-
• IMCOM-Training with Training and manders who know their communities IMCOM leaders and those they sup-
Doctrine Command at Joint Base best. Prioritizing programs and services port must work together to separate needs
Eustis-Langley, Va.; and, means focusing on infrastructure and from wants. This new environment is
• IMCOM-Readiness with Forces Com- facility investment as installations en- forcing tough choices, according to an
mand at Fort Bragg, N.C. able unit, soldier and family readiness, IMCOM release. IMCOM is transform-
The transformation of the regions which are essential platforms for power ing to enhance readiness for today’s force
to directorates is designed to mirror the projection. and the future Army, especially in the
same level of integration that has been areas of mission command, workforce
part of IMCOM’s support to U.S. Army IMCOM is creating efficiencies strength and alignment, program/service
Europe (IMCOM-Europe) and U.S. Army by consolidating functions, using call delivery, and as a change agent to align
Pacific (IMCOM-Pacific). centers to manage similar functions at policies with the current environment.
The realigned organization is smaller multiple garrisons, or by leveraging
and more functionally aligned to be bet- technology in varying ways. In geo- “Although budget constraints are im-
ter integrated with the Army Commands graphic regions where there is a large pacting almost every aspect of Army life,
it supports. installation with several smaller ones soldiers and families can rest assured that
“The Army and IMCOM must pri- nearby, mutual support relationships are IMCOM is an efficient and constantly
oritize the programs and services we being implemented to conserve resources improving steward of resources that will
deliver to apply constrained resources and enhance the command’s ability to continue to deliver necessary services to
to the right things, at the right time, at deliver services when and where they the soldiers, civilians and families who
are needed most. live on our installations,” Dahl added.
AHLEI Partners Offers Disability-Focused Service Training
The American Hotel & Lodging blind, and Jason Willensky, an instructional these workers in how to interact ap-
Educational Institute (AHLEI) designer specializing in online learning, propriately with guests who have
has debuted a new online learning pro- performance support and classroom train- disabilities,” he recalled. “Finally,
gram, “Elements of Service: Serving ing for industry and government. The con- after a particularly terrible experi-
Guests with Disabilities,” designed to tent of the program is based on Slatin’s ence, I decided that I had to create
train guest-facing hotel employees in in-person workshop of the same name. something myself.”
best practices for serving guests with
physical disabilities, including vision, Slatin, a noted writer on business and Slatin initially designed an in-
hearing and mobility impairments. commercial real estate, created the pro- person workshop, which he has de-
gram as a result of experiences he had livered at individual hotel properties
The goal of this course is to ensure during his global travels. around the country. To broaden the
that service providers feel confident accessibility of the training, he de-
and equipped to handle service in- “As I’ve traveled, either with my guide cided to translate the program into
teractions with hotel guests who are dog or my white cane, I’ve had so many an online format, with the expertise
disabled — without the uncertainty, confu- encounters with staff at hotels, airports, of Willensky.
sion and missteps that often characterize restaurants and taxis, and often thought “The information in the course is most-
the experience of both service providers to myself: Why doesn’t someone train ly intuitive knowledge, but presenting it in
and hotel guests with disabilities. a formal training setting gives employees
the permission to do what they think is
The program shows learners how to right,” said Slatin. “It’s all about social
apply the five elements of service to ensure access — making destinations accessible
effective guest interaction. They will learn and appealing to all travelers.”
general information about disabilities, as The Elements of Service online pro-
well as specific techniques for serving gram is available for individual learners
people who are blind and vision-impaired, and can also be licensed by organizations
deaf and hard of hearing, and mobility that wish to train multiple employees. For
impaired. more information, visit www.ahlei.org
or contact an AHLEI sales manager at
The program was developed by Slatin 800-349-0299.
Media Group, co-founded by Peter Sla-
tin, a hotel consultant and writer who is
4 MILITARY CLUB & HOSPITALITY | FEBRUARY 2017
