Page 22 - mch0217_BuyersGuide

MILITARY LODGING

The upgrades at the Guest House at
U.S. Coast Guard Base Kodiak in Alaska
included LED nightlights in rooms to help

guests find their way in their rooms.

couple of weeks at a time. “The books

include recipes on how to cook fresh-

caught salmon or halibut or easy meals

to make for your kids and when you

are limited with ingredients,” she said.

In addition to the room and amenities

changes, the hotel management software

was upgraded to Execu/Suite PMS from

Execu/Tech. “Our standalone computer,

because of security reasons, is not on

the Internet,” said Aldrete. “We had to

find software that was functional that

way. It does everything we ask for, ev-

erything I wanted done here. It is hard

to find things that aren’t cloud-based

these days.”

She also created a new comment

card for guest feedback. “It is slipped

beneath their doors before check out.

We take a really good look at those to

see how housekeeping or the front desk

did or any outstanding employee. They

are really good at putting down what we

need. Ninety-nine percent of the time

our comments are wonderful, which is

great to see.” —MCH

22 MILITARY CLUB & HOSPITALITY | FEBRUARY 2017