Page 27 - mch0417_Magazine

UNIFORMS

A Uniform Look

At Edelweiss

Military Club & Hospitality spoke with
Military Club & Hospitality: Kathy Steele, rooms division manager at Steele: No, they do not; but
Please talk about the importance Edelweiss Lodge and Resort about uniforms we do allow employees to dress in
of uniforms and proper attire for that employees wear at the Armed Forces their personal Bavarian Trachten
your hospitality employees. What Recreation Center (AFRC) in Germany. during Bavarian Festivals to add
image do you want them to project local color to the resort (stressing
through the uniforms they wear? again that it’s position-appropriate
Does this clothing, if nothing else, level management and some attire).
allow for ease in identifying as- support departments have the
sociates, what they do, and how option of wearing a uniform MCH: How often do you change the
they can help guests, if needed? or not. If they opt not to wear style and look of your uniforms? Do
a uniform, they must wear you have seasonal changes?
Kathy Steele: Serving the position-appropriate attire.
United States military brings large Steele: Most of the uniforms can be
expectations of quality, which in- MCH: Who is your uniform worn year-round. We change style as
clude a clean-cut, well-groomed supplier? Are you purchasing needed if an item is discontinued or if
and neat appearance. We want our guests directly through the supplier or GSA? operations require it.
and their families to feel comfortable,
valued and appreciated. To support this, Steele: We utilize a few suppliers and MCH: What type of printing is used
we provide and maintain much of the purchase directly from them. on uniforms right now? Is digital and
clothing items worn by our employees screen-printing the norm, or is some
while at work. This consistency makes MCH: How do you choose the uni- type of stitched printing used in any
our employees easily identifiable to guests forms and their style? Are you able way?
and co-workers and contributes to our to choose the uniforms locally or are
overall image. you directed from a central authority? Steele: Depending on the item, we
use both screen-painting or embroidery
MCH: Are all of your employees re- Steele: The uniform styles selected for our logo.
quired to wear uniforms? If not, how fall in line with the overall theme and
do you decide who does or does not? image the Edelweiss Lodge and Resort MCH: How do you handle the laun-
Are employees given their own set of represents. We make our own decisions dering of the uniforms?
uniforms? on where we purchase uniforms.
Steele: We wash almost everything
Steele: All line-level employees are MCH: Do your uniforms reflect any in our in-house laundry. We send out
required to wear uniforms provided by the connection to local German culture just a few items to a local dry cleaner.
resort. They are issued three sets. Upper- or traditional dress? —MCH

APRIL 2017 | MILITARY CLUB & HOSPITALITY 27