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MILITARY LODGING

NAVY LODGE

At-a-Glance 2017 Report
Setting a guest satisfaction record, the Navy Lodge Program and its management
Revenue Total Number of Employees: team received the Award of Merit for Group Achievement for attaining a new record high
FY08 $64 million Approximately 1,200 guest satisfaction score in 2017. The award was presented by NEXCOM Chief Executive
Officer Rear Adm. Robert J. Bianchi, SC, USN (Ret). The guest satisfaction score skyrock-
FY09 $65 million Number of Guest Rooms: eted from a previous record high rating of 4.84 to an all-time new record high rating
FY10 $67 million More than 3,100 of 4.86 on a 1-5 scale, reaffirming Navy Lodge’s #1 position in guests’ opinions. It also
FY11 $66 million Number of Properties: 39 demonstrates that Navy Lodges succeed in their mission, to improve the quality of life
FY12 $75 million Average Room Occupancy Rate: 85 percent of military servicemembers and their families.
The Navy Lodge Program continues this success by focusing on delivering Premier
FY13 $73 million Guest Service, through the caring and committed connection of the staff with the guest
FY14 $76 million Average Room Rate: $83.97 and with continued facility initiatives for upgraded design elements in the guest rooms
Average Savings per night: 45%
FY15 $78 million compared to per diem and lobbies that are comfortable and inviting, increasing the number of family suites
FY16 $79 million and environmental sustainable programs.
FY17 $84 million Standard Room Size: family suites (830 sq. ft.) In 2017, renovations were completed at ten Navy Lodges: North Island, Port Hueneme
and extended-stay rooms (425 sq. ft.). Family suites
offer guests oversized rooms with living and din- and San Diego, Calif.; Norfolk, Va.; Washington, D.C.; Fallon, Nev.; Great Lakes, Ill.; Key
ing areas, fully equipped kitchens, flat-screen televisions and soft/firm pillow options. West, Fla.; Rota, Spain; and Sasebo, Japan. Many other Navy Lodges finished smaller
improvement projects.
Room Sizes/On-Site Amenities: family suites and oversize guest rooms equipped with The “cradle-to-cradle” program for recycling mattresses and box springs resulted in
living area, dining area, kitchen, full bath and a variety of bedding options. 130 tons being diverted out of landfills in 2017. An additional 120 tons of mattresses
On-site amenities are offered such as firm and soft pillow options, flat-screen television, and box springs will be recycled in FY18. By the end of FY18, Navy Lodge will have
free Wi-Fi, complimentary breakfast, a weekly manager’s reception, guest laundry facili- recycled over 455 tons of mattresses and box springs, helping to save the environment.
ties, free newspapers and coffee, free local and domestic long distance calls for CONUS Navy Lodge social media presence has increased dramatically. Guests continuously
locations, children’s play areas and fitness rooms at many locations. Every Navy Lodge post, comment and share positive feedback about their Navy Lodge stays. PCS families
is handicapped-accessible. often refer to Navy Lodge as their “home away from home,” because of the caring staff
and the oversized rooms. Navy Lodge social media followers are eager to see completed
As an added convenience, dogs and cats can stay at many Navy Lodges when traveling renovation pictures, learn what’s trending next and share their experiences.
with their owner - perfect for a family on PCS orders. Guests need to contact the specific For what’s ahead in 2018, see Lodging Upgrade Plans, page 22.
Navy Lodge regarding pet policies.

INNS of the CORPS COAST GUARD LODGING

At-a-Glance At-a-Glance

Total Rooms Sold Annual Sales Total Rooms Sold Revenue
Total Number of Employees: 200
(full-time equivalents) FY08 279,212 $19.8 million FY08 73,701 $3,535,137
Number of Guest Rooms: 1,103 * FY09 279,853 $21.5 million FY09 82,638 $3,816,729
FY10 280,184 $21.0 million FY10 83,715 $3,895,550
Number of Properties:
13 (on 10 installations) FY11 289,991 $23.3 million FY11 81,311 $3,897,333
FY12 278,523 $23.4 million FY12 83,482 $4,304,865
Occupancy Rate: 74.94 percent FY13 263,776 $20.7 million FY13 107,925 $4,941,533
Average Daily Rate: $107.12 FY14 276,488 $25.8 Million FY14 111,296 $5,241,781
Standard Room Size: 375 sq. ft. FY15 287,600 $27.4 Million FY15 114,773 $4,792,521
Revenue per Available Room: $80.27 FY16 300,541 $30.5 million FY16 107,219 $4,993,088
FY17
FY17
$4,854,973
301,697
$32.3 million
116,410
Standard Amenities: Choice of one king
bed or two queen beds, cable television,
42-inch flat-screen televisions, clock radio, iron/ironing board, hair dryer, in-room coffee/coffee maker, Total Number of Employees: 49
work desk, table lounge chair, branded guest amenity package featuring “Pharmacopia” products (soap, Number of Guest Rooms: 598
lotion, shampoo and conditioner). Select rooms feature kitchenettes with stove, microwave, refrigerator, Number of Properties: 22
dishwasher, dishes, pots/pans and dining tables/chairs. All Inns of the Corps hotels also feature free Wi-Fi,
complimentary breakfast, guest laundry facilities, and vending machines. Several hotels also feature fitness Average Occupancy Rate: 53 percent
centers, pet-friendly rooms, outdoor children’s playground and barbecue grills. Average Room Rate: $90
Guest Service: All Inns of the Corps associates have been trained to deliver a personalized and best-in-class Standard Room Size: determined locally
hotel experience for guests. Associates embody the brand motto of “Clean Crisp Comfort” every day. Inns of
the Corps take tremendous pride in its shared mission of taking care of Marines, Sailors and their families. Standard Amenities: determined locally
* See Lodging Upgrade Plans, page 22.

20 MILITARY CLUB & HOSPITALITY | JUNE 2018