Page 16 - mch0618_Magazine

MILITARY LODGING

NEXCOM

Names Carlson, Hospitality

Award Winners

he Navy Exchange Service Command’s (NEXCOM) Navy
TLodge Program announced its 2017 award winners during NEXCOM PHOTOS
its annual worldwide Training and Strategy Workshop, April 16-
19. The awards highlight outstanding guest service in a variety
of different areas of the Navy Lodge.
“The Navy Lodge Program is an important quality-of-life The lobby at Navy Lodge
benefit, one we are proud to deliver to our deserving Sailors Norfolk, Va., large category
winner in the 2017 Carlson
and their families,” said NEXCOM Chief Executive Officer Rear Adm. Robert J. Bianchi, SC, USN (Ret). Award competition.
“Our award-winning associates and Navy Lodges provide exceptional professional service and display true
leadership by building connections and trust to support our Navy community. They have all been able to achieve success by find-
ing creative solutions and deliver-
ing outstanding hospitality to our
country’s heroes.”
The Edward E. Carlson Award
is given each year to the Navy
Lodge that is rated the highest in
guest and associate satisfaction, op-
erations, quality assurance assess-
ment and financial performance.
The Navy Lodge of the Year for
2017 is Navy Lodge Sasebo, Ja-
pan. Navy Lodge Norfolk, Va., won
for the large category and Navy
Lodge Fort Worth, Texas, won in
the medium category. Navy Lodge Norfolk General
Manager Pam Kimball (left)
Hospitality Awards were pre- and Assistant Manager SaQuarius
sented to the Navy Lodges that Owens receive Carlson Awards Esperanza Manalaysay, Navy Lodge
were rated the highest by guests in a variety of areas of guest service, from NEXCOM CEO Bianchi. San Diego, received the award
including guest relations and building and room cleanliness. The grand Kimball was named Navy Lodge from NEXCOM CEO Bianchi as
winner is Navy Lodge Sasebo, Japan. Navy Lodge North Island, Calif., General Manager of the Year. Navy Lodge Associate of the Year.
won in the large category and Navy Lodge Whidbey Island, Wash.,
won in the medium category.
Navy Lodge North Island General Permanent change of station (PCS) awards were given to Navy
Manager Maria Gonzalez (right Lodge Hawaii, the Navy Lodge with the greatest increase in room
center) and associates Ana Esco- nights, and Navy Lodge Guantanamo Bay, Cuba, the Navy Lodge
bar (left) and Abe Atencio (right) with the greatest increase by
receive Hospitality Awards from percentage.
NEXCOM CEO Bianchi. Pamela Kimball, gener-
al manager (GM) of Navy
Lodge Norfolk, was named
Navy Lodge General Man-
ager of the Year. Esperanza
Manalaysay, guest service
representative supervisor at
Navy Lodge San Diego, is
the Navy Lodge Associate of
the Year. Katharine Hallgring, Katharine Hallgring, Navy Lodge
GM of Navy Lodge Newport, R.I., Newport, R.I., named Navy Lodge
is the Navy Lodge Marketer of Marketer of the Year, received her
the Year. —MCH award from NEXCOM CEO Bianchi.

16 MILITARY CLUB & HOSPITALITY | JUNE 2018