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Highlights of the August 2014 Issue


Junor Confirmed as PDUSD(P&R)


• WASHINGTON — On July 31, the Senate confirmed Dr. Laura Junor as principal deputy under secretary of defense, Personnel and Readiness (PDUSD)(P&R), a key Pentagon personnel position with oversight of military resale. President Barack Obama had nominated Junor to that position in late February of this year. Most recently, she served as deputy assistant secretary of defense (DASD) for Readiness. Junor brings with her to the position, among other things, a great deal of familiarity with budgeting issues, having played a senior role in the Department of Defenseís (DoD) Cost Assessment and Program Evaluation (CAPE) program.

Up until recently, DoD had described the PDUSD(P&R) position as “in transition.” Now, in her new role, Junor will advise and assist USD(P&R) Jessica Wright with all responsibilities in providing staff advice and assistance to the secretary of defense, including on issues related to the commissaries, morale, welfare and recreation (MWR), and quality of life.

Junor supported DoD's program and budget process as the chief of staff for the director of CAPE. From 1994 through 2006, she directed readiness research for the Center for Naval Analyses and held an intergovernmental personnel assignment (IPA) position in the office of the secretary of defense (OSD)(P&R). Her work was said to have guided decisions on personnel quality and quantity, logistics and maintenance management, unit and individual training, and sourcing options. ...

AAFES COO Howard Named


• DALLAS — Michael Howard, the chief operating officer (COO) of the Army & Air Force Exchange Service (AAFES) since October 2006, was recently named the president of the exchange service. Howard also remains as COO, making his official title president/COO.

According to an AAFES spokesman, the Exchange recently created a new executive leadership structure “that both differentiates between levels of responsibilities and closely aligns with industry and federal agencies' best practices.”

This change resulted in the creation of five executive vice president (EVP) positions at the tier II level (see E and C News 5/14), with the difference between the levels speaking to the scope — global or regional — of the position, its complexity, and reporting relationships. ...

Ockenfels Becomes AAFES Staff Director Following Retirement from Army


• DALLAS Col. Thomas Ockenfels, USA, chief of staff of the Army & Air Force Exchange Service (AAFES) since August 2011, retired from the Army on July 3, and shortly thereafter became the exchange service's staff director.

An AAFES spokesman told E and C News that the chief of staff position was civilianized. The change of billet type is consistent with continued efforts by the Department of Defense (DoD) to civilianize uniformed positions where appropriate, and also with the Pentagon's push to reduce the Army's active duty force size to possibly as low as 440,000 active duty soldiers from the recent size of 520,000. 

Upon his retirement from the Army, Ockenfels concluded a quarter century of military service. His previous Army leadership assignments included logistics advisor, Office of Defense, to the U.S. Mission at NATO, Brussels, Belgium. ...

DeCA Sales, Marketing and Policy Group Execs Get New Roles


• FORT LEE — In a realignment of executives into new responsibilities, Defense Commissary Agency (DeCA) Director and Chief Executive Officer (CEO) Joseph H. Jeu announced changes in four senior leadership positions within the Sales, Marketing and Policy Group, effective August 10.

Randall L. “Randy” Chandler, most recently the director of Sales, was named director of Operations and Policy, a position that was held by Delbert L. “Del” Myrick. Myrick, in turn, now takes over as director of the Business Development Directorate, which was previously led by Gordon J. Jones. Jones became deputy director of Sales, while former Deputy Sales Director Tracie L. Russ has been appointed the groupís director of Sales. ...


Marine Corps Appoints Nettles Deputy Director, Support


• QUANTICO — The Marine Corps NAF Business and Support Services Division (NAFBSSD), the organization that oversees the Marine Corps Exchange (MCX), recently appointed John G. Nettles Sr. as deputy director, support. Nettles succeeds division Chief of Staff Dave Turner, who was named acting director, effective June 1 (see E and C News 6/14).

In his new role, Nettles is responsible for human resources , training, procurement and construction in support of Marine Corps Community Services (MCCS) organizations and oversees Enterprise Architecture. ...


De Tingo Tapped as Commander, AAFES OCONUS Region-Europe/SW Asia


• SEMBACH, Germany — The Army & Air Force Exchange Service (AAFES) named Col. Geoffrey C. De Tingo, USA, as commander of the Europe/Southwest Asia Area of the OCONUS Region. He succeeded Col. Fredrick Hannah, USA, who retired on June 25.

De Tingo, a native of Foster City, Calif., was most recently a seminar leader, School of Advanced Military Studies (SAMS), Fort Leavenworth, Kan. Prior to that, he was deputy commanding officer, 43rd Sustainment Brigade, Fort Carson, Colo. ...


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NEXCOM 2013 Bingham Award Recognizes Excellence, Dedication, and Navy Partnership


• VIRGINIA BEACH — The Navy Exchange Service Command (NEXCOM) recently announced the winners of its Bingham Award for 2013. This accolade is presented to the top Navy exchanges in nine sales categories, including overall financial results and customer service.

“Winners of the Bingham Award exemplify the true spirit, dedication and professionalism of all our associates and management teams,” said NEXCOM Chief Executive Officer (CEO) Rear Adm. Robert J. Bianchi, SC, USN (Ret.).

“The Bingham Award recognizes our stores for the work they do throughout the year in support of our customers,” the NEXCOM CEO continued. “By design, this award is presented to both the NEX and the local Navy command to recognize their partnership and dedication in supporting the quality of life of our military members and their families.”


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Knowles Named NEXCOM Japan District VP, Ensor Announces Retirement


• VIRGINIA BEACH — In a move slated for October, the Navy Exchange Service Command (NEXCOM) announced that Patrick Knowles, Mid-South District vice president (VP), will head overseas to take up the same role in the Japan District. He will succeed Dave Ensor, who is retiring that month after nearly 40 years of distinguished service to the Navy Exchange. NEXCOM has not yet named Knowles' successor in the Mid- South District.



DeCA Earns DoD Value Engineering Award


• FORT LEE — The Defense Commissary Agency's (DeCA) use of value engineering garnered the agency a prestigious Department of Defense (DoD) honor, as on June 20, DoD selected the Design and Construction Division of the agency's Logistics and Engineering Directorate, Lackland AFB, JB San Antonio, as a winner in its fiscal 2013 Value Engineering Awards in the program/project category.

A renovation of the Lackland Commissary served as the pilot project for DeCA's award-winning program. It developed heating, ventilation, and air conditioning (HVAC) systems and lighting and refrigeration systems that were at least 30 percent more efficient than established standards.

“Value engineering is a great tool to get more value for our customers, and our engineers' efficient use of it is part of our role as good stewards of our patrons' surcharge dollars,” said DeCA Director and Chief Executive Officer (CEO) Joseph H. Jeu. ...


Carts for Special-Needs Children Roll Out at 40 DeCA Commissaries


• FORT LEE — Forty commissaries across the United States will soon offer a grocery cart designed specif ically for special-needs children. Called “Caroline's Cart,” these carts enable special-needs children — or even adults under 250 pounds — to safely and easily accompany parents or caretakers on commissary shopping trips. The cart provides the option of using one basket instead of pushing both a wheelchair or stroller and a grocery cart when shopping.

“Many retailers and malls are now offering these specialneeds carts,” said Randy Eller, DeCA's deputy director of logistics. “Placing these carts into our commissaries will provide a valuable service to many military families at these installations.”

Eller said some commissaries have already received the carts. “Once we roll out the first 40 and gauge response, we'll see if we should deploy more to the field,” he said. ...


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DeCA SEA Gaines Recognized during Retirement Ceremony


• FORT LEEArmy Command Sgt. Maj. John M. Gaines Jr. closed the loop on a 33-year military career during his retirement ceremony on July 18. Gaines, who relinquished the reins of his position as Defense Commissary Agency (DeCA) senior enlisted advisor (SEA) to Air Force Command Chief Master Sgt. Stuart M. Allison on July 1 (see E and C 7/14), will officially retire from the Army on Aug. 31.

Command Sgt. Maj. Gaines knows from first-hand experience what it's like to work in a commissary,” said DeCA Director and Chief Executive Officer Joseph H. Jeu, referring to Gaines' brief store career stocking shelves as a young Army private at Fort Campbell, Ky. “And, as our senior enlisted advisor, he understood what this benefit means for our military and their families. Throughout his tenure with DeCA, Gaines fought hard to ensure our patrons knew it, too.”

Serving as the agency's senior enlisted advisor to the director since Feb. 1, 2011, Gaines was DeCA's uniformed advocate, representing the concerns of the commissary's enlisted customers, and helping the agency raise awareness of the benefit and its savings. ...

Red Bull Special Event Draws Fans, Displays to Exchange


• FORT CARSON, Colo. — Two popular athletes — Denver Broncos outside linebacker DeMarcus Ware and X Games skier Bobby Brown — appeared at an autograph signing and special event here through the auspices of Red Bull Energy Drink and Overseas Service Corp.

With fans starting to come to the store at 9 a.m., an estimated 1,200 people lined up at the main exchange to receive autographs from the two athletes. To support the event, Red Bull not only brought the celebrity athletes, but also its customized MXT DJ truck — a specially converted military grade truck. At store level, many of the Fort Carson locations received two displays — one that included core Red Bull SKUs, and another with Red Bull ‘Editions’ (Red, Silver and Blue). ...


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Business is non-stop in the Army & Air Force Exchange Service's (AAFES) Fort Bliss, Texas, Exchange candy department — which may come with the territory, as the category is one almost everybody has a hankering for at some point in the week. According to Antonio Townsend, the sales area manager (SAM) at Fort Bliss, this makes in-stocks all the more critical to success, and especially during the busiest times of the year.

Townsend, who started with the Exchange four years ago as a laborer, said he has “continued to work and grow” within the organization. “A combination of my personality and work ethic is needed to stay in-stock at all times.”

As a SAM, and working with the Exchange team, Townsend related, “We have to listen to customers to get their feedback on products we carry. We also analyze Business Intelligence (BI) reports to understand what they are buying.”

Thus far in fiscal 2014, through June, candy sales at the store — which is helmed by General Manager Ray Emils — were $260,959, a 2.2-percent increase compared to $255,394 in the prior year. Chocolate candy represented slightly more than 57 percent of all store candy sales; gum and mints captured a 21.5-percent share; and other non-chocolate candy was 21.3 percent of sales.





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