NEXCOM 2013 Bingham Award Recognizes Excellence, Dedication, and Navy Partnership
VIRGINIA BEACH — The Navy Exchange Service Command (NEXCOM) recently announced the winners of its Bingham Award for 2013. This accolade is presented to the top Navy exchanges in nine sales categories, including overall financial results and customer service.
“Winners of the Bingham Award exemplify the true spirit, dedication and professionalism of all our associates and management teams,” said NEXCOM Chief Executive Officer (CEO) Rear Adm. Robert J. Bianchi, SC, USN (Ret.).
“The Bingham Award recognizes our stores for
the work they do throughout the year in support of
our customers,” the NEXCOM CEO continued. “By
design, this award is presented to both the NEX and
the local Navy command to recognize their partnership
and dedication in supporting the quality of life
of our military members and their families.”
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VIRGINIA BEACH — In a move slated for October, the Navy
Exchange Service Command (NEXCOM) announced that Patrick Knowles, Mid-South
District vice president (VP), will head overseas
to take up the same role in the Japan District.
He will succeed Dave Ensor, who is retiring that
month after nearly 40 years of distinguished
service to the Navy Exchange. NEXCOM has
not yet named Knowles' successor in the Mid-
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DeCA Earns DoD Value
FORT LEE — The Defense Commissary Agency's (DeCA) use of value engineering garnered the agency a prestigious Department of Defense (DoD) honor, as on June 20, DoD selected the Design and Construction Division of the agency's Logistics and Engineering Directorate, Lackland AFB, JB San Antonio, as a winner in its fiscal 2013 Value Engineering Awards in the program/project category.
A renovation of the Lackland Commissary served as the pilot project for DeCA's award-winning program. It developed heating, ventilation, and air conditioning (HVAC) systems and lighting and refrigeration systems that were at least 30 percent more efficient than established standards.
“Value engineering is a great tool to get more value for our customers, and our engineers' efficient use of it is part of our role as good stewards of our patrons' surcharge dollars,” said DeCA Director and Chief Executive Officer (CEO) Joseph H. Jeu. ...
FORT LEE — Forty commissaries across the United States will soon offer a grocery cart designed specif ically for special-needs children. Called “Caroline's Cart,” these carts enable special-needs children — or even adults under 250 pounds — to safely and easily accompany parents or caretakers on commissary shopping trips. The cart provides the option of using one basket instead of pushing both a wheelchair or stroller and a grocery cart when shopping.
“Many retailers and malls are now offering these specialneeds carts,” said Randy Eller, DeCA's deputy director of logistics. “Placing these carts into our commissaries will provide a valuable service to many military families at these installations.”
Eller said some commissaries have already received the carts. “Once we roll out the first 40 and gauge response, we'll see if we should deploy more to the field,” he said. ...
DeCA SEA Gaines Recognized during Retirement Ceremony
FORT LEE — Army Command Sgt. Maj. John M. Gaines Jr. closed the loop on a 33-year military career during his retirement ceremony on July 18. Gaines, who relinquished the reins of his position as Defense Commissary Agency (DeCA) senior enlisted advisor (SEA) to Air Force Command Chief Master Sgt. Stuart M. Allison on July 1 (see E and C 7/14), will officially retire from the Army on Aug. 31.
“Command Sgt. Maj. Gaines knows from first-hand experience what it's like to work in a commissary,” said DeCA Director and Chief Executive Officer Joseph H. Jeu, referring to Gaines' brief store career stocking shelves as a young Army private at Fort Campbell, Ky. “And, as our senior enlisted advisor, he understood what this benefit means for our military and their families. Throughout his tenure with DeCA, Gaines fought hard to ensure our patrons knew it, too.”
Serving as the agency's senior enlisted advisor to the director since Feb. 1, 2011, Gaines was DeCA's uniformed advocate, representing the concerns of the commissary's enlisted customers, and helping the agency raise awareness of the benefit and its savings. ...
Red Bull Special Event Draws Fans, Displays to Exchange
FORT CARSON, Colo. — Two popular athletes — Denver Broncos outside linebacker DeMarcus Ware and X Games skier Bobby Brown — appeared at an autograph signing and special event here through the auspices of Red Bull Energy Drink and Overseas Service Corp.
With fans starting to come to the store at 9 a.m., an estimated 1,200 people lined up at the main exchange to receive autographs from the two athletes. To support the event, Red Bull not only brought the celebrity athletes, but also its customized MXT DJ truck — a specially converted military grade truck. At store level, many of the Fort Carson locations received two displays — one that included core Red Bull SKUs, and another with Red Bull ‘Editions’ (Red, Silver and Blue). ...
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Business is non-stop in the Army & Air Force Exchange Service's (AAFES) Fort Bliss, Texas, Exchange candy department — which may come with the territory, as the category is one almost everybody has a hankering for at some point in the week. According to Antonio Townsend, the sales area manager (SAM) at Fort Bliss, this makes in-stocks all the more critical to success, and especially during the busiest times of the year.
Townsend, who started with the Exchange four years ago as a laborer, said he has “continued to work and grow” within the organization. “A combination of my personality and work ethic is needed to stay in-stock at all times.”
As a SAM, and working with the Exchange team, Townsend related, “We have to listen to customers to get their feedback on products we carry. We also analyze Business Intelligence (BI) reports to understand what they are buying.”
Thus far in fiscal 2014, through June, candy sales at the store — which is helmed by General Manager Ray Emils — were $260,959, a 2.2-percent increase compared to $255,394 in the prior year. Chocolate candy represented slightly more than 57 percent of all store candy sales; gum and mints captured a 21.5-percent share; and other non-chocolate candy was 21.3 percent of sales.