Navy-Marine Corps Relief Society Receives NEX Customer Donation
VIRGINIA BEACH — On June 9, Rear Adm. Robert J. Bianchi, USN (Ret.), chief executive officer (CEO), Navy Exchange Service
Command (NEXCOM), presented a ceremonial check to Adm. Steve Abbot, USN (Ret.), president and CEO of
the Navy-Marine Corps Relief Society (NMCRS), symbolizing
the $374,065 donated to the organization by NEX customers.
Read More Navy-Marine Corps Relief Society Receives NEX Customer Donation ...
DeCA Personnel Reap Industry Honors
FORT LEE — Four Defense Commissary Agency (DeCA) store management personnel were recently recognized with accolades for their work in their respective commissaries.
Phyllis Black, store director at MCAS Cherry
Point, N.C., and Donna Chew, assistant store director
of the McGuire Commissary, JB McGuire-Dix-
Lakehurst, N.J., were chosen by Progressive Grocer
magazine as two of the “Top Women In Grocery” for
2014, while Michele Parks, produce manager at McClellan, Calif., and Robert Tanaka, produce manager
at Los Angeles AFB, Calif., were chosen as two of the
“Top 35 Retail Produce Managers” by United Fresh Produce.
Read More DeCA Personnel Reap Industry Honors ...
Navy Exchange Service Command (NEXCOM) Chief Executive Officer (CEO) Rear Adm. Robert J. Bianchi, SC, USN (Ret.)
From a new integrated and full-featured front-end point of sale (POS) system to enterprise-wide branding, the upcoming launch of a new web store, and business-driving “think-tank sessions,” the Navy Exchange Service Command (NEXCOM) is well underway with a flotilla of initiatives designed to improve the way business is done and make shopping easier, quicker and more pleasurable for the patron.
In this exclusive interview, the exchange service's chief executive officer (CEO), Rear Adm. Robert J. Bianchi, SC, USN (Ret.), discusses not only the retail and services side of the benefit, but also bestows a calm and clear-headed perspective on the concerning issues of the day that have become such unsettling subjects of conversation for shoppers and the marketplace alike …
On NEXCOM's areas of focus through the end of fiscal 2014 and into 2015 …
Our focus is on delighting our customers by offering them the lowest prices and providing them with a world-class shopping experience. Toward that end, we are continuing to roll out our new Oracle Retail Point of Service (ORPOS) system across the enterprise.
In 2013, we successfully deployed ORPOS to 31 NEX locations in the greater Norfolk, Va., area, just in time for the start of the Navy Blue Holiday shopping season. In-store register training was given to over 500 store associates prior to each conversion. This system change also includes new hardware registers from Fujitsu.
A few of the new features of the ORPOS system include touch screens; the ability to capture signatures on the PIN pad; a receipt barcode that, when scanned, retrieves the original transaction(s) for returns; the ability to refund and sell in the same transaction; 14-day price adjustment automated with receipt; the ability to print gift and duplicate receipts; fast line-item voiding that doesn't show on the receipt; discounts that can be applied in various types and combinations while printing all information for the customer; a faster discount process; and the ability to add a serial number to any item sold that displays on the customer's receipt.
Since January 2014, ORPOS has been successfully installed at NAS Pensacola and NAS Jacksonville,
Fla., and NAS North Island and NB San Diego, Calif. We have planned an aggressive
deployment schedule which will put the new system in all of our CONUS stores by the end of the
year. Our overseas stores are scheduled to receive the new system in 2015. Our customers have told
us that they appreciate the new features associated with this ORPOS system — it is enhancing their
Read more Interview with Rear Adm. Robert J. Bianchi, SC, USN (Ret.)...
Based on information about payments made by the Navy Exchange Service Command to vendors and suppliers, E and C News determined that 244 vendors provided $1 million or more in products and services to Navy exchanges worldwide during fiscal 2013. The following list of million-dollar vendors, ranked by fiscal 2013 dollar volume, compares ranking where possible with fiscal years 2012 and 2011. This list was compiled by rolling up payments made to suppliers. In some cases, in which each of two or more divisions of a single company did more than $1 million in business with NEXCOM, the divisions are listed separately and are marked with an asterisk (*). In others, sales from each of two or more divisions/subsidiaries have been combined into a single total.
Read more NEXCOM FISCAL 2013 MILLION DOLLAR VENDORS ...
In May, former Defense Commissary Zone 8 Manager Arnielle Fernandez became the agency's category manager for bread and snacks. Through mid-May, she told E and C News that she had been focused on expanding her knowledge of the ins and outs of her assigned categories.
“As a newly selected category manager, I am diligently working to understand my assigned categories, and to refine the process by which we will manage the business going forward,” she said. “Having just been a zone manager, I feel I bring an operator's and consumer perspective to how we will manage these important areas, including that stores should focus on healthy, lunch box-ready and single-serve packages of snacks.”
Fernandez is responsible for a dozen distinct snack subcategories, each of which has generated substantial sales in commissaries worldwide through late April, with just over half the government fiscal year completed.
Read more New Category Manager, New Snack Focus ...
NBFF: Military Exchange Name-Brand Fast Food Portfolios
Subway Chain Continues to Expand Name-Brand Presence
MILFORD, Conn. — The Subway restaurant chain is poised to open about 3,000 new locations worldwide in 2014. Already a major presence on military bases, the company currently has more than 41,000 stores in 105 countries around the globe.
“Location, location, location is still the mantra,” said John Devine, director of Subway Real Estate. “We continue to provide our customers with convenient locations to enjoy our great menu offerings. At the same time, we continue to offer landlords and developers a proven, stable and trusted tenant for their real estate.”
Through early May 2014, the Army & Air Force Exchange Service (AAFES) had the most Subway sites on of any of the military exchange services, with a total of 193. Direct-run sites totaled 130, while 63 Subway concessions operated on these bases.