Tracing its roots back to the 1800s, the Navy Exchange Service Command (NEXCOM) celebrates the modern day organization’s 70th anniversary on April 1. NEXCOM’s mission has remained the same since 1946: to provide quality goods and services at a savings to authorized customers and to support Navy quality-of-life programs for active duty military, reservists, retirees, and their families.
Robert Bianchi, the senior-most leader in the military resale spectrum today, sees NEXCOM’s multiple business lines and omni-channel enterprise through the eyes of 21st century worldwide retail and services leader. His enthusiasm for this non-pay benefit is echoed afloat and ashore by NEXCOM associates’ dedication to the Navy mission they support.
Although the NEXCOM Mini-Mart here lies far from the Navy’s more frequently navigated courses, it provides essential retail services to Navy personnel, international and U.S. contractors at NSF Deveselu, Romania. Capt. Ed Lundquist, USN (Ret.), spoke with Vicki Wilson about patrons’ preferences and her path to becoming the new store’s manager.