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THE CURRENT EDITORIAL COMMENT

 

Strike Up the Band! ...
Exchange and Commissary 101 ...


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Exchanges Contribute $305 Million in Fiscal 2013 Dividends

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Highlights of July 2014 Issue

 

DeCA Headquarters, MBU and Zone Assignments Take Shape

 

• FORT LEE — The Defense Commissary recently made a flurry of moves involving logstics, contracting, Sales Directorate, zone and store management executives.

Among them, Randy Eller was named the deputy director of Logistics, working with Director of Logistics Eric Swayzee, while, as part of the merger of Contracting and Resale Contracting, Amy A. Williams was named branch chief/contracting officer, Resale Services Support Branch.

In the Sales Directorate (SD), a series of assignments and promotions took place involving about a dozen category merchandising analysts and business analysts.
Read More DeCA Headquarters, MBU and Zone Assignments Take Shape ...

NEXCOM Names Cook Associate DMM

 

• VIRGINIA BEACH — In early July, the Navy Exchange Service Command (NEXCOM) announced that Grace Cook, its sports nutrition buyer, would remain in that position and take on the duties of associate divisional merchandise manager (DMM), a newly created position with additional oversight responsibilities for pets, tobacco and sports nutrition.

Cook has held the sports nutrition buying position since February 2013, when she moved over from sporting goods and was succeeded by Lisa Matthews
Read More NEXCOM Names Cook Associate DMM ...

Case-Lot Sales Set to Resume — On One-Time Basis

 

• FORT LEE — The Defense Commissary Agency (DeCA) recently reinstated its case-lot sales program for commissaries in CONUS only, on a one-time basis, with some restrictions. Display dates for the sale will be Aug. 16 - Sept. 30, with an Aug. 1 - Sept. 30 pricing period. No further sales have been scheduled. Due to budget cuts, the agency had cancelled the popular twice-annual sales during 2013.

DeCA's twice yearly case-lot events generated significant savings opportunities for patrons and sales for the agency, with the last September sale — held in 2012 — generating more than $19 million in volume. 
Read More Case-Lot Sales Set to Resume — On One-Time Basis ...

AAFES Shuffles Exec Lineup

 

• DALLAS — The Army & Air Force Exchange Service (AAFES) announced a series of personnel shifts effective in the April 2014 to August 2014 time frame.

In the headquarters based Merchandising Directorate, Diana Turgut was most recently named the Exchange's everyday candy buyer succeeding Adrienne Townes, who moved over to the Beverage team as the non-alcoholic beverages buyer. Turgut's background includes store operations, contingency, and buying experience.
Read More AAFES Shuffles Exec Lineup ...

 

Whitehouse Succeeds McKenna as CGCSC Commander

 

• CHESAPEAKE — During a change-of-command ceremony held here at headquarters on June 27, Capt. Robert Whitehouse, USCG, assumed command of the Coast Guard Community Services Command (CGCSC) from Capt. Robert McKenna, USCG.

Presiding over the ceremony was Rear Adm. Meredith Austin, USCG, chief of staff, 14th Coast Guard District. Rear Adm. David Callahan, USCG, commander of the Coast Guard Personnel Service Center (CGPSC), which has oversight of CGCSC, was the event's guest speaker.
Read More Whitehouse Succeeds McKenna ...

 

Long-Awaited Store Openings Set to Address Patron Needs

 

• FORT LEE — The long-awaited new commissary in Moon Township, Pa., is set to open its doors this fall, and the Army & Air Force Exchange Service (AAFES) will conduct a “soft opening” of a new exchange at the site there, next month.

In addition to the Moon Township store, which will be known as the “Pittsburgh Commissary,” the Defense Commissary Agency (DeCA) has several store openings planned for the remainder of the summer/fall time frame. Three other installations — Maxwell AFB's Gunter Annex, Ala.; NSA Annapolis, Md.; and Fort Polk, La. — are scheduled to welcome new commissaries, and Annapolis will also get a new replacement Navy Exchange Service Command (NEXCOM) exchange. Three of the DeCA stores are replacement commissaries at their respective bases. Outside Coraopolis, Pa., the Moon Township/Pittsburgh Commissary, however, is a new store in a new location, as is the AAFES exchange, although they effectively replace facilities at the Charles E. Kelly Support Facility in nearby Oakdale, Pa.
Read More Long-Awaited Store Openings ...

NEWSMAKERS:
Navy-Marine Corps Relief Society Receives NEX Customer Donation

 

• VIRGINIA BEACH — On June 9, Rear Adm. Robert J. Bianchi, USN (Ret.), chief executive officer (CEO), Navy Exchange Service Command (NEXCOM), presented a ceremonial check to Adm. Steve Abbot, USN (Ret.), president and CEO of the Navy-Marine Corps Relief Society (NMCRS), symbolizing the $374,065 donated to the organization by NEX customers. 
Read More Navy-Marine Corps Relief Society Receives NEX Customer Donation ...

DeCA Personnel Reap Industry Honors

 

• FORT LEE — Four Defense Commissary Agency (DeCA) store management personnel were recently recognized with accolades for their work in their respective commissaries.

Phyllis Black, store director at MCAS Cherry Point, N.C., and Donna Chew, assistant store director of the McGuire Commissary, JB McGuire-Dix- Lakehurst, N.J., were chosen by Progressive Grocer magazine as two of the “Top Women In Grocery” for 2014, while Michele Parks, produce manager at McClellan, Calif., and Robert Tanaka, produce manager at Los Angeles AFB, Calif., were chosen as two of the “Top 35 Retail Produce Managers” by United Fresh Produce.
Read More DeCA Personnel Reap Industry Honors ...


NEXCOM Interview
Full Steam Ahead Through 2014... and Beyond

 

Navy Exchange Service Command (NEXCOM) Chief Executive Officer (CEO) Rear Adm. Robert J. Bianchi, SC, USN (Ret.)

From a new integrated and full-featured front-end point of sale (POS) system to enterprise-wide branding, the upcoming launch of a new web store, and business-driving “think-tank sessions,” the Navy Exchange Service Command (NEXCOM) is well underway with a flotilla of initiatives designed to improve the way business is done and make shopping easier, quicker and more pleasurable for the patron.

In this exclusive interview, the exchange service's chief executive officer (CEO), Rear Adm. Robert J. Bianchi, SC, USN (Ret.), discusses not only the retail and services side of the benefit, but also bestows a calm and clear-headed perspective on the concerning issues of the day that have become such unsettling subjects of conversation for shoppers and the marketplace alike …

On NEXCOM's areas of focus through the end of fiscal 2014 and into 2015 …

Our focus is on delighting our customers by offering them the lowest prices and providing them with a world-class shopping experience. Toward that end, we are continuing to roll out our new Oracle Retail Point of Service (ORPOS) system across the enterprise.

In 2013, we successfully deployed ORPOS to 31 NEX locations in the greater Norfolk, Va., area, just in time for the start of the Navy Blue Holiday shopping season. In-store register training was given to over 500 store associates prior to each conversion. This system change also includes new hardware registers from Fujitsu.

A few of the new features of the ORPOS system include touch screens; the ability to capture signatures on the PIN pad; a receipt barcode that, when scanned, retrieves the original transaction(s) for returns; the ability to refund and sell in the same transaction; 14-day price adjustment automated with receipt; the ability to print gift and duplicate receipts; fast line-item voiding that doesn't show on the receipt; discounts that can be applied in various types and combinations while printing all information for the customer; a faster discount process; and the ability to add a serial number to any item sold that displays on the customer's receipt.

Since January 2014, ORPOS has been successfully installed at NAS Pensacola and NAS Jacksonville, Fla., and NAS North Island and NB San Diego, Calif. We have planned an aggressive deployment schedule which will put the new system in all of our CONUS stores by the end of the year. Our overseas stores are scheduled to receive the new system in 2015. Our customers have told us that they appreciate the new features associated with this ORPOS system — it is enhancing their shopping experience!

 

Read more Interview with Rear Adm. Robert J. Bianchi, SC, USN (Ret.)...

NEXCOM Fiscal 2013 Million-Dollar Vendors

 

Based on information about payments made by the Navy Exchange Service Command to vendors and suppliers, E and C News determined that 244 vendors provided $1 million or more in products and services to Navy exchanges worldwide during fiscal 2013. The following list of million-dollar vendors, ranked by fiscal 2013 dollar volume, compares ranking where possible with fiscal years 2012 and 2011. This list was compiled by rolling up payments made to suppliers. In some cases, in which each of two or more divisions of a single company did more than $1 million in business with NEXCOM, the divisions are listed separately and are marked with an asterisk (*). In others, sales from each of two or more divisions/subsidiaries have been combined into a single total.

 

Read more NEXCOM FISCAL 2013 MILLION DOLLAR VENDORS ...

DeCA Snacks: New Category Manager, New Snack Focus

 

In May, former Defense Commissary Zone 8 Manager Arnielle Fernandez became the agency's category manager for bread and snacks. Through mid-May, she told E and C News that she had been focused on expanding her knowledge of the ins and outs of her assigned categories.

“As a newly selected category manager, I am diligently working to understand my assigned categories, and to refine the process by which we will manage the business going forward,” she said. “Having just been a zone manager, I feel I bring an operator's and consumer perspective to how we will manage these important areas, including that stores should focus on healthy, lunch box-ready and single-serve packages of snacks.”

Fernandez is responsible for a dozen distinct snack subcategories, each of which has generated substantial sales in commissaries worldwide through late April, with just over half the government fiscal year completed.

 

Read more New Category Manager, New Snack Focus ...

NBFF: Military Exchange Name-Brand Fast Food Portfolios
Subway Chain Continues to Expand Name-Brand Presence

 

• MILFORD, Conn. — The Subway restaurant chain is poised to open about 3,000 new locations worldwide in 2014. Already a major presence on military bases, the company currently has more than 41,000 stores in 105 countries around the globe.

“Location, location, location is still the mantra,” said John Devine, director of Subway Real Estate. “We continue to provide our customers with convenient locations to enjoy our great menu offerings. At the same time, we continue to offer landlords and developers a proven, stable and trusted tenant for their real estate.”

Through early May 2014, the Army & Air Force Exchange Service (AAFES) had the most Subway sites on of any of the military exchange services, with a total of 193. Direct-run sites totaled 130, while 63 Subway concessions operated on these bases.

 

Read more Subway Chain Continues to Expand Name-Brand Presence ...

Snapshot
RESALE SNAPSHOT — APRIL 2014

 

Click Here for “RESALE SNAPSHOT” Totals