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Guest room resets were completed at Navy Lodges New- Index (ACSI) of 78.
port, R.I., and Port Hueneme, Calif. A lobby reset was also “The Navy Lodge is one of the top two places I’ve stayed
completed in Port Hueneme that included a new front desk in. Guest services, cleanliness, room size, price, location and
and breakfast area. amenities were outstanding! I can’t say enough great things
about our stay. My family felt like we were in a high-end,
five-star hotel! Would recommend to anyone and everyone!”
MCH: Tell us about the navy-lodge.com website and its — Actual guest comments from online survey
online comment card system. What information have you The new website will go live in the first half of 2019.
culled from the comments?

Bockelman: The online comment card system went live in MCH: Is there any further information that you can provide
December 2017. It has been a valuable tool, allowing guests to us that you are excited about for fiscal 2019 and beyond?
express their opinions and provide valuable feedback on their
guest experience in our Navy Lodges. This form of evaluation not Bockelman: Exciting things on the horizon for the Navy
only helps measure guest satisfaction, but also shows us where Lodge Program:
we can make improvements to ensure we meet the expectations • Upgrading the property management system to improve
of all guests. The online comment card system has opened a the guest experience.
channel for “real time” engagement with guests, and lets them • Reviewing the keying system for increased safety and
know that their feedback is being listened to and is appreciated. security.
Guests continue to rate the Navy Lodge program at 90+ • Continuing to keep designs fresh and current for military
percent, compared to the American Consumer Satisfaction members and their families, today and tomorrow.

CNIC Navy Lodging Program - Continued from page 19
ACCREDITATION 125-guest-room hotel at NSF Dahlgren, Va.
In addition, 2018 approved programming, in-progress repair
MCH: Please fill us in on the work of the Navy Lodging or furnishing upgrades are scheduled at NB Guam and NSA
Program Accreditation Team during the past year. How Andersen, both in Guam; NB Point Loma Harbor Annex, NB
many accreditations were conducted, and what were the San Diego and NAS North Island, Calif.; CFA Yokosuka and
results of these reviews? NAF Misawa, Japan; JB Pearl Harbor-Hickam, Hawaii; NASJRB
Fort Worth, Texas; NAS Sigonella, Italy; and NSF Diego Garcia.
Davis: The accreditation team conducted a total of 31 reviews
in 2018. The reviews were conducted in eight Navy regions: NEW PROGRAMS, INITIATIVES
Europe, Africa and Southwest Asia; Korea; Japan; Mid-Atlantic;
Northwest; Southeast; Southwest; and Naval District Washington. MCH: Do you have any new programs and initiatives planned
Eleven installations achieved the Navy Lodging Program for 2019?
Accreditation Award and five installations achieved the Navy
Lodging Program’s highest award, the Adm. Elmo R. Zumwalt Davis: The lodging program is preparing to transition to
Award, to include one Navy and Marine Corps Fisher House. a headquarters central-delivered model for complete end-to-
The Accreditation Awards will be presented in conjunction end management and delivery of the lodging program. We
with the 18 Stellar Navy Lodging Program Annual Awards are excited about this new opportunity, and look forward to
winners during the annual Lodging Appreciation Day, sched- defining additional efficiencies in the effort to improve guest
uled worldwide on Nov. 14, 2018. services to the Department of Defense (DoD) community.
We have a partnership with NEXCOM to include Micro-
RENOVATION PROJECTS Mart self-service vending operations that are scheduled to be
provided at NAS Jacksonville, Fla., and JB Anacostia-Bolling,
MCH: Please provide an update on lodging program reno- Washington, D.C. A Micro-Mart is already in place at NB
vation projects that are in progress or that have recently Point Loma, Calif., and the guests love it!
been completed. Are there new facilities or many renovation
projects on the drawing boards for 2019?
MCH: Is there any further Navy Lodging program informa-
Davis: NGIS prepares to introduce the newest facility at tion that you excited about for fiscal 2019 and beyond?
NS Newport, R.I. The grand opening for NGIS Building 1688
is scheduled for Nov. 1, 2018. The 200-guest-room, state-of- Davis: NGIS continues to expand the use of central contracts
the-art facility also includes a commercial laundry facility for guest-room supplies procurement, growing brand iden-
and the newest partnered venture with the Navy Exchange tity and standardization across the enterprise. Centralization
Service Command (NEXCOM): a Micro-Mart, which is a increases the supplier demand on standardized and accepted
self-service storefront/vending model the customers will enjoy. guest-room supplies, which drives down costs based on the
Additional NS Newport facility renovations scheduled for attractiveness of the potential volume DoD brings.
completion in 2019 are buildings 678, 172 and 447. The Navy Lodging Program continues to evolve in all
Projects awarded to the Army Installation Management areas to ensure our travelers experience comfortable guest
Command G9 NAF Construction projects lineup include a services at all of our 69 Navy installations. Contributing to
new 126-guest-room hotel at NAS Jacksonville, Fla., and a mission accomplishment is our first priority. —MCH

OCTOBER 2018 | MILITARY CLUB & HOSPITALITY 21