Page 19 - mch1018_Magazine

ALL-SER
ALL-SERVICES LODGING REPORTVICES LODGING REPORT

CONTRIBUTING TO MISSION ACCOMPLISHMENT

THROUGH THE CNIC NAVY LODGING PROGRAM

MCH: What would you consider to be the Navy Lodging Military Club & Hospitality
Program highlights of fiscal 2018?
spoke with Commander,
Navy Installations Com-
Davis: Training of Navy Gateway Inns and Suites (NGIS)
and Fisher House staff and recapitalization of NGIS lodging mand, Navy Lodging Pro-
facilities continue to be our priority, as well as right-sizing gram Manager Tamara
inventory to provide lodging services to our sailors to meet Davis, who provided
mission requirements. updates on CNIC’s three
programs.
TRAINING

MCH: Last year, you were excited about the Navy Lodging Davis
Program (NLP) Professional Development Training Program,
the Supervisory Skills Course and the Navy Getaways House- CORE amenity standards for Vacation Rental (cottages, cab-
keeping training initiative. Were there new developments ins, hotels, townhomes, apartments, mobile homes/campers,
in these initiatives in 2018, or are there any other new or yurts). Standards include: towels, bed linens, soap, shampoo,
continuing training programs to report on for fiscal 2019? pillows, and the Navy Getaways Preferred Bed! The second
Regarding the Learning Management System (LMS) — did phase of standardization will include kitchen and guest room
you fully complete the redesign and improvement project amenities, along with the Signature Design Packages.
for it? How it is performing? • Reservations: We have added email reservation confir-
mation and email reminders. Reservation reminders are
Davis: The Supervisory Skills Course has been very success- much appreciated by our customers.
ful. It is designed to focus on basic skill development within • Training: NLP Training has been working with two Navy
the NLP for future leaders. Of the 350 positions identified Getaway sites conducting Training Assist Visits that
for this training, 81 students have successfully completed the facilitated streamlined cleaning procedures, inventory
program to receive their certificate and pin. Currently, there control, utilization, asset and inventory maximization.
are 87 students enrolled in the program classes, which are to • Inventory: Navy Getaways increased our Vacation Rentals
be completed by April 2019. General manager skill content footprint in fiscal 2018 at PMRF Barking Sands, Kauai,
is also being developed. Hawaii, and NSA Annapolis, Md.
Updated designs for the Learning Management System
include Certification/Recertification Tracking, Reporting TECHNOLOGY
and Notifications; and NLP Resources reorganization and
enhancement of materials. MCH: How about in the technology area — where do you
Due to the custom nature of the Certification/Recertifica- stand with the NGIS enterprise Wi-Fi/telephone solution
tion notifications, the Certification/Recertification Tracking, for your OCONUS locations? And how has the program
Reporting and Notifications are scheduled to launch on Dec. to deploy chip-and-pin credit-card processing for all NGIS
1, 2018. The NLP Resources reorganization is slated to be properties worked out? Any other programs that were started
completed by Oct. 31, 2018. during the past year that you can give us an update on?
Also, several new classes were implemented over 2018,
revitalizing YES! Committees and problem resolution skills Davis: Each NGIS offers complimentary Wi-Fi with a mini-
through more effective empowerment. mum standard of 5 Mbps download speed and 3 Mbps upload
NLP LMS web-class attendance is thriving, with 641 ses- speed. OCONUS Wi-Fi and telecommunications continue
sions conducted in 2018 with over 7,126 attendees. to improve year after year. We were able to deploy the same
The Mystery Call platform has been redesigned and is standard in Souda Bay, Greece, this year. The chip-and-pin
scheduled to be in place on Dec. 1, 2018. The new platform deployment was successfully completed in April 2018.
is easier to use, as it gives more accurate scoring and call Our guests can trust that our systems and processes meet
data. Managers and supervisors will be able to access the call Payment Card Industry (PCI) Compliance standards. We are
scores, listen to the calls, write comments about the call and also working on an easier user navigation experience for Dod-
review who has accessed the call and coached the associate. lodging.net. We held multiple user group sessions this year
to understand our guests’ needs. The new Dodlodging.net is
NAVY GETAWAYS tentatively set for a 2019 launch.
• Standardization: Navy Getaways has established the initial Continued on page 21

OCTOBER 2018 | MILITARY CLUB & HOSPITALITY 19