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ALL-SERVICES LODGING REPORTVICES LODGING REPORT
ALL-SER

AIR FORCE INNS EMPLOY

FORWARD-THINKING ATTITUDE

MCH: What would you say were the fiscal 2018 highlights
for Air Force Inns? Military Club & Hospitality
spoke with Air Force
Cambron: In 2018, the Air Force recognized two lodging Lodging Chief William
operations for their stellar performance and customer service Cambron about Air Force
(see page 8): Inn developments.
• Large Category (286 rooms or more): Incirlik AB, Turkey,
U.S. Air Forces in Europe–Air Forces Africa (USAFE-
AFAFRICA). request; emergency contact listings
• Small Category (285 rooms or less): Dover AFB, Del., must still be printed and displayed in
Air Mobility Command (AMC). guest rooms; hard-copy instructions
to access the digital guest directory Cambron
must be visible in rooms; and the
MCH: What new projects or initiatives are on the drawing guest directory must be on the base’s FSS website.
board for 2019? All content requirements for hard-copy directories still
apply to digital versions and must be kept current.
Cambron: Moving into the future, Air Force Lodging is
striving to create a brand identity on the installation. Standard-
ization of facility designs is an important step in obtaining this MCH: How are guests reacting to the new visitors’ quarters
brand identity. Standardized facility designs will streamline at Scott AFB, Ill.? Did the facilities at Goodfellow AFB,
the design and construction processes. Texas, and Eglin AFB, Fla., open on schedule, and is the
The Air Force Lodging Recapitalization team partnered one at Beale AFB, Calif., ready to open? Will any new Air
with a major corporate commercial hotel chain to establish Force Inns be ready to open next year?
lessons learned and develop a viable design template based
on current and future industry trends. Cambron: In January 2018, the newly constructed 284-
room Visiting Quarters at Scott AFB opened for business.
This facility is state of the art and replaced legacy structures
MCH: What were the results of the study looking into re- on the installation. The building is the largest on the instal-
placing hard-copy guest books with digital guest books? lation and has become the focal point for all transient guests
due to its stature.
Cambron: Digital versions of guest books were well re- Customer response to the new facility is positive. Air Force
ceived by customers. Bases are now able to convert to a digital Inns is committed to ensuring it does everything possible to
guest directory with a few caveats. Caveats include the re- provide modern facilities and amenities to the guests.
quirement for operations to have a hard-copy guest directory Temporary Lodging Facilities (TLFs) at Goodfellow AFB
book available at the front desk to be provided upon guest and Eglin AFB were designed to offset transient costs as-
sociated with permanent change-of-station
accompanied travel. The projects are still
under construction and due to open in the
early part of 2019. The delay in opening is
due to weather-related events that caused a
shortage of building materials.
TLFs at Beale AFB are due to be com-
plete in January 2019 and open in early

Continued on page 22
Marti Hosterman, right, 436th Force Support Squad-
ron lodging custodial worker supervisor, hands
out work assignments to housekeeping staff Aug.
7, 2018, at the Eagle’s Rest Inn on Dover AFB,
Del. Hosterman is one of eight staff members Air
Force-wide vying for the 2018 Innkeeper Travel-
ers’ Award. (U.S. Air Force photo by Roland Balik)

OCTOBER 2018 | MILITARY CLUB & HOSPITALITY 15