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EXCELLENCE AWARDS

‘OO-RAH!’ AND
MCCS RECOGNIZES FOOD

HOSPITALITY ACTIVITIES

orty-nine restaurant and hospitality activities aboard 14 In particular, Whitman Lacy said the organization wanted to
Marine Corps Installations have been recognized for their recognize its highest-performing activities at MCB Camp Lejeune,
Fexceptional performance in 2017 with Food and Hospitality MCAS New River, both in North Carolina, and MCB Hawaii.
Excellence Awards. Jennifer Wible, deputy director of Business Operations at
The Food and Hospitality Excellence Award Program was BSSD, said, “I want to thank all of the Excellence Award winners,
established by Marine Corps Community Services (MCCS) to managers and their teams for taking such great pride in deliver-
recognize restaurant and hospitality activities that exceed the ing a great experience for our Marines, families and customers!
highest level of operational excellence and service. The award Congratulations on your outstanding performance! That focus on
program allows any club, restaurant, snack bar, or lodging facil- delivering a great experience, ensuring tight operational manage-
ity, regardless of size or location, to measure its results against ment controls, has led to achieving superior results.”
criteria in pre-established categories of customer service, finan- Ric Pomeroy, BSSD Food, Hospitality and Commercial Rec-
cial performance, human resources development and operational reation Programs branch head, said, “The Food and Hospitality
excellence. Excellence Awards afford my team and me the pleasure of rec-
“Our entire organization salutes our Food and Hospitality ognizing top-performing clubs, restaurants and TLFs each year.
Excellence Award Winners,” said Cindy Whitman Lacy, director “Day in and day out, our Food and Hospitality teams inject
of the Business and Support Services Division (BSSD) at Marine energy, creativity and positivity into their daily service of Ma-
Corps Headquarters. “The high performance of these activities rines, sailors and their families. I am in awe of their dedication.”
embodies our strategic vision of being the iconic business force Pomeroy added that the managers and staff of these operations
of the armed services, and serves as the standard to which all have gone beyond the values, principles and core competencies of
other hospitality businesses strive to meet.” MCCS. “They understand and continue to accomplish the MCCS’s
Whitman Lacy said that the criteria to achieve this award focus primary mission of taking care of Marines and their families by
well beyond financial performance. “To achieve an Excellence instituting best-in-class operating practices, and saturating their
Award, activities must be agile and seasoned, and place the cus- activities with the voice of our guests: Marines, sailors and their
tomer at the center of all they do,” she noted. “Congratulations families,” he stated.
to all 14 commands who have Excellence Award winners.” To recognize this achievement, Pomeroy said the activities
receive award plaques that are displayed in the facilities, and that
PROGRAM’S ‘BEST IN CLASS’ he was “particularly thrilled” to welcome the Sakura Auditorium

or the sixth year, the Food & Hospitality Excellence Awards Program has depreciation (NIBD) of all of the CONUS Inns of the Corps.
Fbeen enhanced by three awards intended to recognize the “crème de la “Congratulations to Ms. Johnson and her staff on the well-deserved designa-
crème” of Business & Support Services Division (BSSD) operations. tion as the 2017-2018 Marine Corps Lodge of the Year!”
“Congratulations to Kristy [Johnson] and the entire team at the Inns of the
2017 MARINE CORPS LODGING FACILITY OF THE YEAR: INNS OF THE Corps Lejeune on this well-deserved recognition as Marine Corps Lodge of
CORPS LEJEUNE, MCCS LEJEUNE-NEW RIVER, N.C. the Year,” said Assistant Chief of Staff Sarah Wiltgen, MCCS, MCIEast. “The
entire Marine Corps now knows what we have known for a long time. There is
HONORABLE MENTION: ONSLOW BEACH RESORT, MCCS LEJEUNE-NEW RIVER, N.C. no finer, more welcoming, and more customer-focused lodging activity in the
Corps! Thank you, all, for your dedication to serving Marines, sailors, families,
Michael Barber, BSSD Lodging Program specialist, said, “Inns of the Corps and all our customers.”
Lejeune has been a brand leader within the system since the establishment of Wiltgen continued, noting that the Honorable Mention for this award goes
the Inns of the Corps brand. Kristy Johnson, temporary lodging manager at to Rick Young and team at the Onslow Beach Resort at MCCS Lejeune-New
Lejeune, and her team embody the Inns of the Corps’ ‘Clean. Crisp. Comfort’ River, “Our lodging team has literally outdone themselves!”
philosophy. The Inns of the Corps Lejeune was the leader in many of the cus-
tomer service, cleanliness and facility categories in the Inns of the Corps Guest 2017 MARINE CORPS CLUB OF THE YEAR: THE
Service Survey results for 2017.” LANDING AT NEW RIVER, MCCS LEJEUNE-NEW
Barber said that in addition to the brand-required customer service training, RIVER, N.C.
the temporary lodging facility (TLF) “became the
first Inns of the Corps to earn the Guest Service Gold HONORABLE MENTION: BUTLER OFFICERS’ CLUB, MCB
property certification from American Hotel & Lodg- CAMP SMEDLEY D. BUTLER, OKINAWA, JAPAN
ing Educational Institute. To earn this distinguished
recognition, all of the Guest Service contact employees “The Landing at New River is a true success story,”
earned their Guest Service Professional certification.” said Paul Williamson, BSSD Food & Beverage Program
In addition to providing “Clean Crisp Comfort” specialist. “The club is situated on a picturesque location
service to guests, Barber said the team at Lejeune “used that overlooks the banks of the New River at MCAS New Colwell
best practices to manage the financial operation of the River, Jacksonville, N.C. In recent years, this Officers’
TLF. The TLF increased revenue by 12 percent year- Club suffered hurricanes, lackluster sales and underwent a major management shift,
Johnson over-year and achieved the highest net profit before as MCCS New River was disestablished and MCCS Lejeune-New River was formed.

10 MILITARY CLUB & HOSPITALITY | OCTOBER 2018