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Starbucks MCCS South Carolina
EXCEPTIONAL Strikers Grill & Tap Hangar One Restaurant
FOOD AND PERFORMANCE AWARDS Inns of the Corps Hawaii Beaufort Officers’ Club
HOSPITALITY AWARD Sunset Lanai Consolidated Club Inns of the Corps Beaufort
WINNERS FOR 2017 MCB Camp Smedley D. Butler, PACOM Food Court Traditions Consolidated Club
Okinawa, Japan Aloha Kitchen Restaurant Sand Trap Snack Bar
Legends Officers’ Club Rocker Room at Kaneohe Bay SNCO Brig & Brew Snack Bar
The Palms Consolidated Club Club Parris Island Food Court
CLUB OF THE YEAR Ocean Breeze Consolidated Club Java Café Visitors Center
The Landing at New River, Inns of the Corps Butler Westpac MCAS Cherry Point, N.C.
MCCS Lejeune-New River, N.C. Inns of the Corps Butler Courtney New City Deli MCAS Miramar, Calif.
Honorable Mention: Butler Officers’ Butler Officers’ Club Mayberry Café Officers’ Club at Miramar
Club, MCB Camp Smedley D. Butler, Surfside Consolidated Club Hungry Harrier Snack Bar Inns of the Corps Miramar
Okinawa, Japan Taiyo Steakhouse Snack-A-Tach Snack Bar
MCAS Yuma, Ariz.
LODGING FACILITY OF THE YEAR MCB Camp Lejeune/New River, N.C. MCB Camp Pendleton, Calif. Afterburners Restaurant
Inns of the Corps Lejeune, The Landing at New River Lake O’Neill RV Park Sunset Lanes Snack Bar
MCCS Lejeune-New River, N.C. Paradise Point Officers’ Club Del Mar Beach Resort
Honorable Mention: Onslow Beach SNCO Club San Onofre Beach Resort MCAS Iwakuni, Japan
Resort, MCCS Lejeune-New River, N.C. Onslow Beach Resort Inns of the Corps Iwakuni
Heroz Restaurant Ball Center MCB Quantico, Va. Sakura Auditorium Snack Bar
FOOD AND BEVERAGE Inns of the Corps Lejeune Hawkins Officers’ Club Club Iwakuni
ACTIVITY OF THE YEAR Inns of the Corps Quantico
PACOM Food Court, MCB Hawaii MCB Hawaii Bowling Center Snack Bar MCAGCC Twentynine Palms, Calif.
Honorable Mention: Heroz Restaurant Kahuna’s Sports Bar & Grill Warrior Enlisted Club
Ball Center, MCB Camp Lejeune, N.C. Flying Leatherneck Inn Snack Bar

Snack Bar at MCAS Iwakuni, Japan, and the San Onofre Beach even more positive customer experiences, convenience and ef-
Resort at MCB Camp Pendleton, Calif., “to the ranks of first- ficiency capabilities.
time winners this year.” “A huge thanks to all of these teams for aligning to our mission
… ‘Investing in Marines for Duty, Home and Self!’”
THE FUTURE For more information about the Marine Corps Food and Hos-
Wible is also excited about future prospects. “We are even pitality Excellence Award Program contact Ric Pomeroy at (703)
more excited about our future opportunities in the back half 784-3811 or pomeroyk@usmc-mccs.org.
of 2018 and in early 2019,” she said. “We will modernize our —MCH
lodging and food points-of-sale (POS) software that will enable

“The team at The Landing achieved a five-year net of brands known as the PACOM food court at Camp
operating profit (NOP) improvement of 95 percent from Smith in Hawaii,” Williamson explained. “The food
2012 to 2017, and a 65 percent increase in incomes court is located in the Nimitz-MacArthur building,
over the same period, to achieve a $140,000 profit for home to more than 1,200 personnel representing mul-
2017,” Williamson said. tiple command groups. This site is operated under the
He added that the focus of leadership on best busi- direction of Kellie McNamara, and is comprised of
ness practices, “such as instituting all-hands limited- direct-run national brands including Subway, Charley’s
service lunch dining, along with best-in-class service Steakery, and the PACOM Café, which sells Starbucks
execution by the staff, has resonated with the patrons coffee products and other goods.
that this club serves. “The crew at this location goes above and beyond
Hansen “These changes in the model helped bring food to provide excellent customer service in an upscale McNamara
costs in line and reduced labor, all while increasing the contemporary Hawaiian setting, exceeding customer
customer traffic and interest in the club,” Williamson continued. “Congratula- expectations day in and day out.”
tions to Wanda Colwell, director of Clubs and Catering, and the entire team at Williamson noted that the volume of business “is staggering; conducting
The Landing for such a great success story!” 100,000 transactions per year during the limited service hours of breakfast and
Added Wiltgen, “Congratulations to Wanda [Colwell], Travis, Diana [Hansen, lunch, which averages a transaction per minute!”
manager] and the entire team at The Landing at New River for winning the Marine He continued, “The consistency of service and degree of satisfied customers
Corps Club of the Year Award. Competition for this award among Marine Corps are just a few of the many reasons that this location is a standout nearly every
clubs is fierce, and on behalf of all employees of MCCS Lejeune-New River, year. Congratulations to MCCS Hawaii, Ms. McNamara, and the PACOM Food
I congratulate you on this achievement, which reflects your devotion to excel- Court team for a tremendous accomplishment!”
lence in food, beverage, catering, and customer service. Extremely well done!” Added Jeff Chaney, AC/S MCCS, MCB Hawaii, “The staff at PACOM Food
Court work hard to serve this high-level command, not only serving the day–to-day
2017 FOOD & BEVERAGE ACTIVITY OF THE YEAR: needs, but serving numerous exercises, weeklong drills and VIP visits.
PACOM FOOD COURT, MCB HAWAII “Led by Ms. Kellie McNamara, the team has excelled and become part of
the PACOM ‘ohana,’” Chaney said. “Let me be the first to congratulate Kellie
HONORABLE MENTION: HEROZ RESTAURANT BALL CENTER, MCB CAMP LEJEUNE, N.C. and the team of the PACOM Food Court for a job well done!”
“The 2018 Restaurant of the Year recipient is a very deserving collection

OCTOBER 2018 | MILITARY CLUB & HOSPITALITY 11