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staff works really hard to make the guest’s experience great.” in FSS — the best never rest!”
This is the second time the Eagle’s Rest Inn has won the “The biggest contributing factor in winning this award was
award; its first service-wide trophy was in 2011. Dover com- the team effort,” said Rauchelle Watson, 436th Force Support
peted against three other bases for the win in the small base Squadron lodging manager. “In my opinion, the difference
category. The Inn has won the AMC Innkeeper Award seven between our lodging facility and lodging facilities at other
times beginning in 2002. With 241 rooms, the Eagle’s Rest bases is the team is like family and everyone helps each other.
brought in more than $3.7 million in fiscal 2017. We have a lot of longevity here with our staff.”
“The professionalism, dedication, teamwork and leader- AFSVA evaluated Dover AFB’s lodging this past May on
ship of our lodging team are what brought home this win for 273 line items during an on-site visit by observing front desk
Team Dover,” said Lt. Col. Brooke Brander-Soto, USAF, 436th service, housekeeping, operations (logistics/maintenance) and
FSS commander. “I couldn’t be more proud of the men and management.
women at the Eagle’s Rest Inn, who work 24/7 to make this “We’ve been able to maintain a 96-97 percent customer
team a shining example for the Air Force. As we like to say service satisfaction rate every month,” said Watson. “We are
ranked number eight out of 89 Air
Force installations in customer ser-
vice.”
Innkeeper trophies will be pre-
sented and the winner of the travel-
ers’ award announced at the Lodging
Managers Leadership Training event
scheduled for Oct. 30 - Nov. 1 at Scott
AFB, Ill.
Reported by Angelina Casarez, Public
Affairs Specialist, AFIMSC and Air Force
Services Activity; Staff Sgt. Brittany Mur-
phy, USAF, 39th Air Base Wing Public
Affairs; and Roland Balik, 436th Airlift
Eagle’s Rest Inn staff and 436th Force Support Squadron leadership pose for a photo in the lobby on Dover AFB, Del. The Wing Public Affairs.
Eagle’s Rest Inn won the 2018 Air Force Innkeeper Award in the small base category. (U.S. Air Force photo by Maria Fiddes)