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ALL-SERVICES LODGING REPORT

NAVY LODGING

MAINTAINS SUCCESS

Military Club & Hospitality spoke with Navy Lodging Program
Manager Tamara Davis, who provided an update on the highly suc-
cessful Navy Lodging Program, which includes Navy Gateway Inns
& Suites (NGIS), Navy Getaways (NG) and Fisher House locations.

MCH: What were the highlights of the Navy Lodging NAVY GETAWAYS
Program (NLP) over the past year? Please explain. I would like to highlight a successful partnership
between Navy Getaways and the Community Rec-
Davis: It has been an amazing year! A fast- reation Program, “The Great Navy Campout!” This
paced year filled with accomplishments as Navy was the second year of the Campout with participa-
Gateway Inns and Suites (NGIS), Navy Getaways tion during the summer at multiple locations. The
(NG) and Navy & Marine Corps Fisher Houses event successfully attracted a significant number of
continued to pursue exceeding guests’ expectations. campers and families to camping, staying at Navy
We invested and focused on training, technol- Getaways, learning recreational skills, and having
ogy, accreditation, renovation, communication a fun summer vacation with families and friends.
and smart business decisions in order to deliver CNIC N9 Marketing led an initiative to update
stellar lodging services to our guests. Davis MWR logos. Navy Getaways MWR, was a part
NLP Professional Development 2017 contin- of that change and our travelers staying at Navy VenusGroup_OCT2017_Print.pdf 1 9/13/17 1:31 PM
ued to see a robust and proactive training program. Roughly Getaways will have the opportunity to see the change…yet
3,750 team members are receiving program-specific training still experience the same Navy Getaways fun! The new logos
support. We’ve completed an audio/narration project to our will increase customer recognition with the familiarity of the
six online YES! (You’re Empowered to Succeed) orientation MWR mission and purpose for our service members and their
training modules. The NLP self-paced online content is now families. We also just released the Navy Getaways vision state-
Energy
available not only in English and with closed captioning – ment: “Navy Getaways - The Preferred Vacation Destination.”
these modules now include Spanish and Japanese narration. This past year our focus was on providing consistent qual- Energy
The new Supervisory Skills Course development and ex- ity recreational Getaways services and amenities, which have
perimental class testing were just completed. The Supervisory resulted in a Navy Getaways program-wide 4 percent occupancy
Skills Course is an interactive process using self-paced, web- increase and 5 percent revenue increase.
based and classroom training, culminating with the completion Savings
of a capstone project at the supervisor’s lodging operation. NAVY AND MARINE CORPS FISHER HOUSE PROGRAM Savings
The goal is to help this critical group of leaders develop the Our Fisher House managers continue to reach out to local
skills to successfully manage the many daily challenges of commands and communities with educational briefings to C
In Every
being a government lodging hospitality supervisor. ensure awareness of eligibility to stay at a Fisher House and
Also new is the Navy Getaways housekeeping training initia- to understand the services provided to them. We are pleased M In Every
tive for vacation rentals and RV [Recreational Vehicle] parks. with the greater support the houses have received in the past Y
The housekeeping training first phase was completed, and we year, which includes voluntary services and donations. Man-
are currently working on launching this training at selected ager partnership with Navy Safe Harbor and Navy Gold Star CM
sites during the last quarter of 2017. The goal is to help Navy programs is ongoing and strong. This ensures our families MY Wash.
Getaways staff improve services to vacation rental and RV will receive the assistance they need while staying at our CY Wash.
park guests through improved housekeeping management and Fisher Houses. This year, the service program managers and ®
service delivery techniques. managers attended the DoD Warrior Games in Chicago as CMY
In the technology area, highlights include completing our part of the family support program. It was a truly memorable K
Defense Lodging Systems (DLS) refresher training for the experience for all of them to participate. Participants of the FARM 2 FINISH ®
enterprise in April. Another highlight included installing hard- Warrior Games were able to experience full circle what it
wired connections at NGIS for those travelers requiring a direct means to have stayed in the Fisher House during a traumatic Our Goldcrest Towels are constructed with superior yarn for
™
connect. We are also vetting the project plans to roll out the time, to being a bright shining star and a beacon of inspiration comfort, durability and strength. Requires less water and drying
NGIS enterprise Wi-Fi/telephone solution for our OCONUS as they competed in the Warrior Games. time than conventional towels.
locations. OCONUS NGIS locations currently have connectivity;
however, we are continuing efforts to overcome local technical NAVY LODGING PROGRAM ACCREDITATION Call us for more information and samples
challenges to get the performance level to the NGIS standard. The accreditation team conducted a total of 28 accredita-
800.421.6599

12 MILITARY CLUB & HOSPITALITY | OCTOBER 2017 GSA# GS-07F-262AA www.VenusGroup.com | www.VenusGroup.com/gov.html