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ALL-SERVICES LODGING REPORTVICES LODGING REPORT
ALL-SER

MOVING FORWARD Military Club & Hos-

pitality spoke with
Hospitality Operations
Manager, IMCOM G9
MCH: What were Army Lodging’s highlights for the past year? Marc Jannsen about the
state of Army Lodging.
Jannsen: In FY17, Army Lodging awarded a contract to
American Hotel and Lodging Educational Institute (AHLEI)
implementing an enterprise-wide comprehensive training and rette. This project will create 60 new
certification program. Army Lodging sites are projected to guestrooms with private baths, update
become Certified Guest Service Properties (CGSP) by FY19. public and back-of-house areas. A Jannsen
This accomplishment ensures all front-line employees are new entrance, guest reception area
guest service-oriented, and know how to engage with their and elevators will also be added to the building.
guests, providing memorable guest service. The 3rd tower at Camp Humphreys Army Lodging is being
Army Lodging is excited about re-energizing and imple- constructed by the Republic of Korea government as part of the
menting the annual operation, leadership and employee rec- United States Forces, Korea, Transformation and Restationing
ognition program. This program, centrally managed by the Plan. This project will add 40 extended-stay and 40 family
headquarters and NAF-funded, shines the spotlight on top suites to the current 155-room inventory and is expected to
Army Lodging operations, individual contributions and guest be opened in May 2018.
service provided by our outstanding hospitality professionals.
Awards for FY17 will be made second quarter FY18.
MCH: What are some of your goals moving forward?

MCH: Are any projects planned for fiscal 2018 and beyond? Jannsen: In an effort to impact consistency, guest services
and bring relevance across the enterprise, Army Lodging is
Jannsen: The modernization of Garmisch Army Lodging’s in the process of conducting a comprehensive revision of
building 104 is moving forward following the design char- standards for operations, services and facilities. —MCH

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