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LODGING REPORT

scheduled for lobby renovations and FF&E refreshes, while
another is scheduled for back-of-house renovations to increase
productivity and an FF&E refresh. Two of the three lobby
renovations will include lobby expansions and breakfast bar
upgrades. All of the renovations and refreshes will incorporate
the new Inns of the Corps design, color palettes and furnishings.

MCH: Last year you mentioned that the Quality Assurance
Program was put on hiatus and there were plans to renew
the program in 2017 in conjunction with the rollout of new
management systems in both our lodging programs and
Clubs/F&B programs. Can you give us an update?

Pomeroy: The Quality Assurance (QA) program has been
quite successful and was well embraced by MCCS Leader-
ship. The program is designed to reinforce brand standards
and best practices in F&B, but also provide opportunities to
recognize staff and reinforce all the positive behaviors exhib-
ited by our staff and F&B/hospitality leadership every day.
The program has been funded and will renew in conjunction
with the implementation of our new lodging system and new
restaurant management system. The QA program supports
not only TLFs, but also Marine Corps Clubs and full-service
restaurants.

MCH: Are there any new or current programs or initiatives
started or expanded on in fiscal 2017 that you would like
to discuss?

Pomeroy: We are excited about the planned rollout of a new
“best-in-class” property management system in 2018. This
new system will be cloud-based, and is optimized to provide
cohesive synergies to our properties and enterprise reporting.
The system will also offer many guest-centric features, such
as online guest access with mobile check-in and check-out,
mobile messaging, online reservations and multi-channel book-
ing. This will provide our guests with new mobile capabilities
and new and convenient booking channels. The new system
will also provide a modern way of using handheld technology
with which we can communicate with our guests.
MCCS is also developing a Customer Relationship Man-
agement (CRM) system that will link all our business point-
of-sale systems (to include lodging) together to provide our
leadership team with insight into buying behaviors, and allow
MCCS to introduce exciting new innovations, such as loyalty
and rewards programs.

MCH: Is there anything else you would like to add?

Pomeroy: We are extremely proud of our brand, Inns of
the Corps, our program and most importantly our dedicated
hospitality professionals that take such great care of Marines,
sailors and their families every day. It takes dedication and a
certain type of personality to provide exceptional service in
the hospitality business, and MCCS has some of the best teams
leading the way. We are honored to be part of that team that
is dedicated to bringing the brand promise of “Clean, Crisp
Comfort” to life for all our guests.
—MCH

18 MILITARY CLUB & HOSPITALITY | OCTOBER 2017